ComplaintsforDickies

• Initial Complaint

  06/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  5/30/2024 Purchased a dickies item that was irregular,item was not on sale and I was told that I could replace the item with something else or get my money back. I would like a refund.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 4/28/24, I ordered a pair of overalls for $73.84. I had never bought anything from ******** before, and I wasn't sure what size I was in their clothing, so I got out my measuring tape and took down my measurements to make sure I ordered the correct size. When I received the pants, they were many inches too large for my body. I cannot wear them because when I put them on, there is such a gap in my stomach, back, and sides that you can see down the pants to my underwear and legs. I emailed customer service to let them know about the issue, and they were rigid on their return policy despite my explaining that the size chart was the issue and that I had no way of predicting that the pants I ordered would be too big. I understand the return policy; however, it seems predatory when your published size chart is misleading. I had no way of knowing that I would be losing my money when I placed this order and a refund is the right thing to do. They should also fix the size chart so this doesn't happen to others.

• Initial Complaint

  01/27/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I received an order from Dickies, but decided to return 3 items that didn't fit or had poor quality. I went through the returns process, but there seems to have been a glitch. I returned the items as indicated in the return section, selected items for return, tags and packaging attached, and dropped them off at the appropriate site. Dickies did not process all items in the return. They said it was because the items were clearance, but nowhere in my purchase OR returns process did this seem to be mentioned or highlighted the site. It doesn't add up because they accepted one clearance item, but not the other? Now the clearance items are on their way back to Dickies, and they have not answered my questions about this, but repeatedly asked "if I have more questions." I fully anticipate them receiving the items for return and not issuing the refund of $32, since they haven't answered my questions about what will happen to the item upon receiving it at their returns processing location. Overall, questionable. In the past, I've like the quality, but now I think the quality is very reduced and they are using deceptive strategies.

• Initial Complaint

  12/26/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a hat on 12/7/23 (order #*******) and have still not received it by 12/26/23. The status indicates that the item was "shipped" via *** on 12/11/23, but according to ***, only the label was generated and it was never shipped. (# 1Z584WX50353702640). I have emailed Dickies four times and asked that it be shipped because it was a Christmas present. They would not help at all and blamed ***. Finally, on 12/18/23, I asked for my order to be canceled and the money refunded. They responded that they couldn't do that because it was processed but I could return the item and get a refund. How can I return an item I never received? In addition to my emails, I tried to chat with someone two different times and was told that their system was down and I would have to contact them another time. I also tried calling and kept getting a message they were not open even though it was 4 hours after they were supposed to open. This has been the most frustrating experience ever and not one person was willing to help me. I want my money refunded. I will never deal with this company again or recommend this company to anyone. They have the worst customer service I have ever experienced.

• Initial Complaint

  10/16/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Pants fit too big asked for an exchanged, was told i would have to return them and then purchase again. It takes 3-5 business days for money to go back on card. **************** rep had a bad attitude like she was being bothered. Left a review after they sent an email to me to ask will I provide one and was sent another email to say I cant post it but contact their customer service. ************** Pants ******* Order Number 1Z584WX50350632892 Shipping Number

• Initial Complaint

  07/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I made (with the benefit of hindsight) the mistake of ordering something from Dickies and I now get daily or even twice daily junk E-mail from them. I do not recall asking to be added to their E-mail list and I have, on multiple occasions, forwarded the junk E-mail to their customer service department with commentary such as "why are you sending this to me?" The problem has nonetheless continued so I not only want the unwelcome contacts to stop, I want to terminate my account with them (I registered on their web site) because I doubt I will ever buy anything from them again.I also recall clicking on Unsubscribe (even though this is not my obligation as I never subscribed to this junk E-mail) but this was not effective either.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased some t shirts and work pants and purposely got the pants in different sizes so I can find my correct size and exchange the others. Upon receiving my original purchase, there was no return label as regularly practiced by many others companies I have ordered from but there was a return/exchange form in there so I assumed this was Dickies procedure. I completed the form and sent back two pair of pants for exchange on Friday, June 10th and unfortunately didnt retain the tracking number. I followed up with customer service on June 14th to give the package time to get there and as a means to let them know I started the return/exchange. It was then I learned to start the process you HAVE to contact customer service first, they dont do exchanges only returns even though their form stated otherwise which I explained is misleading, and I also learned that they NEED my tracking number to continue with the return. I pointed out, what seems reasonable and logical next step, that once your returns department received an unsolicited package, mine since they arent expecting it, that they can then verify my order with the product and forms I submitted. I apologized for my misstep and assured them I was more than willing to wait if thats what it took seeing as I messed up. Long story short they just kept repeating themselves saying they cant help without my tracking number and that theres nothing they can do. So Im out two pairs of not so cheap work pants, I cant even get my money back so out the money spent on them, AND they get their product back which will probably be restocked as extra inventory so more money in their pockets.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I asked the company because I just come to the realization on today which is February it's a Thursday I don't know what the date is but they told me I was getting ***** 2-day delivery and then they tell me on the chat line with dickies.com that my item was shipped today and I've been begging for a refund since early this morning and the company has refused to cancel my order and I want my money back immediately see the below paragraph they defraud it by not giving me a timely sent email notification that I will be having to deal with the scumbag negroes at the mail office who deliver drugs if we're breaking people crib and do sexual assaults in ***** and who have been falsifying the **** database systems during all of their routes all of their deliveries they had they have not been delivering anything so that plays the bearing and why I want to cancel my order I was on the order in because they said ***** the website use trickery and deceit scandal to think that I was dealing with someone I was not dealing with and I command my money back because I don't deal with **** I was only dealt with ***** shippers and so because of that failure to disclose me of that which is an actionable thing that the BBB if they used any of their worthless Powers they will be able to go after the company and say why did you tell the customer via online that it was going to be two days ***** shipping and you knew that was a lie the company did that and so I shouldn't have to bear the cost I want my money back $112 and whatever cents for the girls that I don't want from ***************** postal Department he had been stealing previous orders and making it real hard for me and the other tenants in the building something bad's going to happen to him to I don't want to see that fad maul curr"near my residence I'll be reporting this to the BBB and the attorney general this is fraud had I known **** I wouldn't had ordered this.It purported ***** online.I will get my money back Plus .u guys

• Initial Complaint

  12/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My husband bought shorts and they have a hole in them. He got it from ******* supercenter in **** **. He paid $50.00 dollars for two shorts. We are recovering from covid and I'm on oxygen. We just want the money back. My husband wants no replacement just the money back. It was a size 42 . Resolution, we just the money back please because we are on social security disability. We are a disabled couple. Thank you.

• Initial Complaint

  10/28/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  THERE IS A REFUND DUE FROM DICKIES IN THE AMOUNT OF $87.63. ON 8-12-21 ******* FROM THE BILLING DEPARTMENT TRIED TO SEND THE REFUND PAYMENT BACK TO MY BANK CARD BUT CUSTOMER SERVICE STATED IT WAS DECLINED BY MY BANK. I CALLED MY BANK AND BANK STATED IT WAS DECLINED BECAUSE DICKIES TRIED TAKING OUT $87.63. IT WAS DECLINED SINCE THERE WASN'T ENOUGH FUNDS IN MY BANK ACCOUNT. I HAVE SPOKE WITH SEVERAL PEOPLE IN CUSTOMER SERVICE AND THEY ALL STATED ******* IS THE ONE I NEED TO SPEAK WITH AND THAT SHE IS THE ONLY ONE WHO CAN FIX THIS. I ASKED TO SPEAK WITH THE MANAGER OF THE BILLING DEPARTMENT AND WAS TOLD ******* IS THE MANAGER. I HAVE LEFT MESSAGES WITH ******* AND STILL NO RESPONSE FROM HER. EVERY TIME I CALL CUSTOMER SERVICE I AM TOLD THE SAME THING. YOU NEED TO SPEAK WITH ******* BUT SHE IS NOT AVAILABLE. I CAN TRANSFER YOU TO HER VOICEMAIL IF YOU LIKE. AT THIS POINT I DONT KNOW WHAT TO DO. MY DICKIES ORDER NUMBER IS *******.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩