ComplaintsforSemper Solaris

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My roof got re roofed with new material and a new a/c unit and solar program that should keep you peace of mind but now my bathroom ceiling drywall is Maoist and has fallen in and black mold called about this being under warranty they said I live so far away that I need to wait till 8-19-2024 to see what could of happen to made my drywall fall in and be covered in mold

  

  Business response

  07/27/2024

  Hello thank you for reaching out about this 

   

  By The time we received this complaint, We had rescheduled for this coming Tuesday.  Hopefully we can help the customer resolve whatever the issue is.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My A/C has never worked since I hired Them to install it. It freezes over every time I use it. They have sent people out to look at, but there is never a resolution. I contacted the person who was in charge of the installation at the time, He said he is no longer with them and He was directed to put an undersized unit in the house because it cost less. During the heat wave, I have reached out to Semper Solaris daily for the last two weeks and have not received a response. I paid good money for a job that was not done correctly, I hired them because they are veteran-owned and believed that meant something. My grad kids just spent a week here visiting from ******* and went home early because the house was 90+ all day. I have tried to resolve but they don't want to cooperate or ever return a call. I did not want to go to the bbb But FIX THIS!!!!

  

  Business response

  07/09/2024

  Hello thank you for reaching out about this 

   

  We visit this homeowner's property tomorrow and hopefully resolve the issue. 

   

  Thank you

  Customer response

  07/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I reached out to the company several times in the past three days regarding booking an appointment to repair my A/C unit. I submitted online service tickets and I have spoken with **************** Representatives over the phone.Every time I call, I get told by the customer service representative, that are unable to assist me and that someone else will contact me. It has been 3 days and I have yet received a call back from the company. Temperatures are rising and my system is under company's warranty.

  

  Business response

  07/01/2024

  Hello thank you for reaching out about this 

   

  We were out to deal with this a few days ago.

  Customer response

  07/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In September of 2023 I reached out to Semper Solaris in order to get a quote for my property. I got a sales rep named ***** who was proactive and set me up with an appointment. After that appointment we agreed to terms on a $110,000 solar project that included about 55 panels, 3 battery banks, and a 400amp panel upgrade. We broke the installation up into two parts in order to get the project financed. The first part was supposed to be 22 panels, a battery bank, and a 400amp panel upgrade. Work began the week before Christmas and took until late February to get signed off on inspection. I got my first bill in February for the solar loan. I noticed that during the first phase of installation which cost me $46,000, they did not install the 400amp panel. So I had to reach out to Semper and PROVE to them that was a part of the scope. They did not have the panel upgrade on the initial permit and had not designed for it as well. A massive oversight. It took me being a proactive customer to find their mistake. I also had to lean on them almost daily to get them to submit the new permit to county. This whole time, ***** my sales rep was **** I eventually stopped reaching out to her because she was not returning my calls or texts. The county permits office contacted me in may 2024 to say they had approved my permit for the 400amp panel. It is now June 20th 2024, and I still have not heard from semper Solaris since MARCH of 2024. After this panel is installed, I still need 33 panels and 2 battery banks installed for this project to be completed and its already been 9 months into what I was told would be a 6-8 week window. I selected Semper Solaris as a fellow service member myself and was let down. I have been paying my solar loan for 6 months on a project that isnt even 50% complete. Additionally, I was pulling a permit to install another structure on the property. Thats why I needed the 400amp panel. That permit has since expired and I need to re-pull it for $3,500.

  

  Business response

  06/21/2024

  Hello and thank you for reaching out about this. 

   

  We have definitely taken a couple of missteps on this job.  We will have a manager reach out and get this back on track and finished out.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with Semper Solaris (SS) to install a new composite shingle roof and upgrade our solar along with storage batteries mid/late November 2023 with a rough project start date of mid-March. There were a few hiccups during the install scheduling, to include absolutely horrible communication flow between the project manager, the company itself and us as the customer. We dealt with it as really, what could we do? We were mid-project. Even further, during the installation, we observed the laborers standing on our aluminum patio cover. The fascia is now pulled away from the ***** in some areas. Once the solar was installed and converted over to SDGE we began experiencing different breakers tripping randomly and our dryer shorting our. Sometimes it would turn on then others it wouldn't. I tried calling SS. After waiting on hold for a period of time, I hung up and tried the call back feature two additional times with no response. We decided to try to resolve on our own since we A/weren't getting any response from SS and B/because we had such horrible communication previously. Our electrician who installed the dryer connection checked it out and revealed the outlet was no longer getting the correct amperage. He further advised it appeared lines had been swapped on the new panel installed by SS. He also believed the dryer line had possibly been severed to some degree during the install. I tried SS again and finally got in contact. The service rep was great and a tech finally came out. He told us he believed it was an install issue and recommended two options to supervisor. Well, just what we were trying to avoid, filing BBB complaint, is inevitable. That was two weeks ago and we have yet to hear anything. I again tried the return call feature at the company last week and to date no response. There are other issues with the installation but we will deal with those separately. We need our dryer to work again as we are spending money on laundry and have a newborn.

  

  Business response

  07/01/2024

  Thanks for reaching out

   

  We will get this resolved

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted semper on 11/22/23 to have a Solar System installed on my home. They told me that my roof was in bad and that I would need a new roof. So I got estimates. The estimate I got was $13k which they told me they couldnt match They told me the best that they could do would be $15k I agreed because I was going to finance it they came out remove all the shingles in the beginning of may 2024 after they were finished. The workers sat my roof drank beer. And Listening to music left a Mess Everywhere And put plastic to cover the roof they were going to install the shingles. I happened to come home from work and see what was done so far i Looked under the plastic. My roofs 4x8 sheets of plywood was rotten.around the entire roof They had replaced 2 sections of plywood with 3/8 sheet not 1/2 And when I asked them, they told me they only replaced the plywood. If the customer gives the ok but how do you agree to something that they were trying to cover up and hide? When I complained to the job supervisor he told me he was going to give me a discount but His discount was inflated materials prices of 350%. I do not trust this company to put a roof on my house. And because of the fact that they try to hide and mislead me. And then give me outrageous amounts to repair the wood that they tried to hide that I had to pay 3k out of pocket I do not feel that the contract amount. Is valid And I want it adjusted. Or i am going to cancel the contract And I know I am not the only person that this happened to because I had spoken To their safety manager that told me of other complaints regarding their roofing jobs and the contractors that they use and the bad work that they are performing and just the lack of workmanship and quality of work that is being performed. It's going on a month that my house Has no roof and their supplies are just sitting on top of my roof.the inspector came failed them both times because of the mess of nails Everywhere my roof was never inspected

  

  Business response

  06/06/2024

  Hello thank you for reaching out about this. 

   

  We will have our roofing director ****** reach out to this customer and see what we can do to wrap up this project. 

   

  Thanks again

  Customer response

  06/08/2024

  i was told that they would not lower the price of the roof the price would stay ********* and im not going to pay full price because I did the majority of the work

  

  Business response

  07/09/2024

  Hello thank you for reaching out 

   

  We are doing a job walk + replacing wood work on Wednesday. The roof deck inspection is set for Thursday. We should be completing the roofing project this Saturday weather permitting ( it is about 107 degrees at the customer house.

   

  Thank you

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Solar System has been down & underperforming due to a faulty panel not reporting. First reported on March 4th, 2024. Not resolved.

  

  Business response

  07/01/2024

  Hello thank you for reaching out about this 

   

  We will take care of this with the homeowner ASAP

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I requested **************** in resolving lack of energy production. Emailed 22 March 2024. Told 12 - 14 business days for service technician. Sent a follow up email on Monday ************************************************************************************************************************* person. We're paying the State $5k a year for solar, but our bill for electricity is currently over $1K. SDGE this weeks energy production is 0. We know at least 1 panel is not working.We want them to come out and work on this problem and fix it. They haven't even provided a phone number to speak directly to them.2 more follow *** have been made with no response or contact.The Solar is not producing and so in addition to our property tax payment for the Solar, our electric bill is over $1000.

  

  Business response

  05/21/2024

  Thank you for reaching out to us about this.

  We have a technician scheduled to meet with this home owner and resolve this issue.

  Thank you

  Customer response

  05/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************

  Technician arrived and replaced the problem part.  ***************** uploading to Solar Edge.  Most of May has been uploaded in the last 2 hours.  Awaiting previous 8 months data upload.

  
   

  
  

• Initial Complaint

  04/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I asked this solar company for a quote and some information about their services, and they asked for a deposit. I asked to cancel my contract, and they will not answer the phone to return the deposit. I've attempted several times and want to have a final resolution where my money is returned.

  

  Business response

  04/29/2024

  Hello and thank you for reaching out about this 

   

  This customer's refund had already been processed at the time this complaint was received. 

   

  Thanks again.

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My roof was replaced sometime last year (I believe) and shortly thereafter, a spot above my garage began to leak. I contacted them and after a week (or so), they sent someone to address the issue. The attempted to resolve it but the issue persisted. I notified them again and the sent someone out several days later and attempted again to no avail as it began leaking again during the most recent storms. I contacted them again on 03/30/24 via email about it and they were unresponsive. I emailed them again on 04/05/24 and they still did not respond. I then called them and successfully reached someone who took my information and informed me that it would be a couple of weeks before someone would be dispatched. An email from them to me followed (with a referenced request number of ********) stating I would be hearing from one of their team members within 72 hours, but that never occurred. I followed up with them again on 04/19/24 via a response to their previously mentioned confirmation email and still have yet to receive a reply.

  

  Business response

  04/29/2024

  Hello thank you for reaching out about this.

  Unfortunately, We did drop the ball on our communication regarding this issue.  We are working with this homeowner to determine the cause of the water spot and propose a remedy.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩