Customer ReviewsforSemper Solaris

I was not provided the service that I was promised. So far Semper Solaris has not followed through with anything that has been discussed and they have not fixed the issues that I have brought to their attention. I have had to call and call them to get anything accomplished. So far to date nothing has been resolved. My next step is to file a complaint with BBB.

ON 7/12/24 my solar went out. I called that day and approximate 10 times since . On 8/1/24 a technician came out and after two hours troubleshooting ,said you need a Sunpower inverter replaced- so the saga continues with no feedback. I called today and got a new case number, but no fix in sight. I know I have at least 6 case numbers,I just want a replacement inverter. Three years ago it took 100 days to get a replacement installed, Semper is great at selling because I can get some out herein 24 hours.But when it comes to service, they are lacking.And they use Semper in there name , suggesting there are a efficient well run organization similar to the US MARINE CORP. Nothing could be further from the truth.

Don't trust the ads on TV! Semper Solaris only cares about getting their money. They are not HONEST. They have no INTEGRITY. Once I signed the contract for over $24K, they kept making changes and told me after 2 inspections and drawing plans that I also now needed to change my roof for an additional $12K+! They did damage to my property which they still haven't taken care of and it has been over 6 months. The saleswoman actually lied to both me and her boss about making a promise to me to carefully remove my exisiting roof tiles and store them in my garage. Luckily, I had it in writing from her. BUT, Semper is still putting me off for ruining all of my custom, expensive roof tiles! I keep on getting passed around to new "supervisors". I have dealth with over 20 people at Semper Solaris and each one tells me that they will take care of me and I never hear from them again. BEWARE!

I am completely and utterly stressed over this company and their relationship with *****. I had these guys install my Powerwall Batteries 25k and since the install I have had nothing bu issues. SEMPER SOLARIS AND TESLA WILL POINT THE FINGER AT ONE ANOTHER AND SDG&E. HOWEVER, SDG&E have been great. DO NOT GET BATTERIES THROUGH SEMPER SOLARIS OR ANY OTHER THIRD PARTY INSTALLER. BECAUSE NOBODY WILL OWN THE ISSUE..I HAVE HAD SURGES THOUGHOUT MY HOME BECAUSE OF Tesla Batteries and the lack of responsibility from both Tesla and SEMPER Solaris. I have owned the batteries since 2021 and nothing but issues and stress. I'm a combat veteran 28 years ************* 90% service connected disabilities. I have a medical tag on my power meter. Semper Solaris brags about supporting veterans. Sorry but it's a lie.. Semper Solaris has no right to claim veteran support because they do not care. If you call for support you will wait 2 weeks for a response, or no response.PLEASE BEWARE OF 3RD PARTY INSTALLERS LIKE SEMPER SOLARIS. IF YOU WANT THE **** BATTERIES FROM TESLA THEN HAVE TESLA INSTALLERS; NOT SEMPER SOLARIS.

Semper solorias says they have or bring military values of honesty.in my opinion is absolutely false. Been patiently dealing with this company for over 8 months of false communication in the mean time wasting our time when we do our part to reschedule our plans and they dont show up or call. Finally they hire an outside contractor to start the installation .. when we were told everything was local. Our system is supposedly workinghavent got a bill yet..so dont know how the outcome is going to be on that yet. Contractors were messy with paint jobsleft a lot of bits and pieces everywhere to clean up and they tried doing a coverup on our roof with a broken clay ******* which is not there? I have pictures to show their work. Tried making us make the first payment without the job being finish. *** hadnt came out yet to inspectsomeone from the fire department had to come out and also check. Problems with the plans that the contractors didnt do right or it was Semper again giving false info to cover up their mistakes. Called Semper to have someone fix the problems and we have not heard anything from anyone for three weeks now. I wish I could post the pictures but in my opinion its a easy fix but I will not fix it on my own due to voiding the warranty. Semper keeps saying they have a high demand of calls .so I guess we are not important anymore due to they have received the money from the bank. Thats how I feel. This company has no integrity to fix their mistakes. Makes no sense to me as a customer paying over *****$ and return I get a $@?! Show of incompetence.

we signed a contract we then in May of 2023 in July we cancelled the contract do to they would not give us a start time. nor very good commutation skills. never heard a word from them till the end of dec saying we owe them addition 918$ along with our deposit of 1000 $ for work they had done up to the cancellation date. my response is keep the 1000$ and drop ******* charges. as of this date them they still trying to collect the whole ****

Had solar panels installed 2 years ago. Everything was fine until my ****** bills went through the roof! I owe close to $1900 (making payments from last year) and already at $1600 for month 3 of 12. I've reached out to Semper asking for a reevaluation because I need more panels and no one gets back to me. I've left emails for ********, texts for ****** and a phone call with *****. Please reach out to resolve this issue so I can be ready for summer!

Certainly! Here's a review of I recently had a solar installation done by Semper Solaris Solar, and unfortunately, my experience with them has been far from satisfactory. Despite initial promises and assurances, the level of customer service I received after the last check was written left much to be desired. One of the major issues I encountered was the bait and switch tactic used by Semper Solaris. During the sales pitch, I was shown well-dressed veterans supposedly installing the solar panels, but on the day of installation, it was clear that they were day laborers who lacked the expertise and professionalism I expected. This discrepancy was not only misleading but also disappointing.Furthermore, the system I purchased was advertised as a 5.2kW system, but upon further inspection, it became apparent that it would never produce more than 4.2kW. This blatant misrepresentation of the product's capabilities is unacceptable and reflects poorly on the company's integrity.Additionally, the installation process resulted in damage to my roof joists, which was not addressed by Semper Solaris. Moreover, the mess left behind on the site was unsightly and required additional cleanup on my part.To make matters worse, my attempts to communicate these issues and seek resolution have been met with silence from Semper Solaris. Despite sending multiple emails, I have yet to receive a response from their customer service team, demonstrating a lack of accountability and professionalism on their part.Based on my experience and in my opinion, I would strongly advise against doing business with Semper Solaris Solar. Their deceptive practices, subpar installation quality, and poor customer service make them an unreliable choice for solar solutions. I regret choosing them for my solar needs and would not recommend them to anyone seeking a reputable and trustworthy solar provider.

Every since they put in my battery my electric bill s has gone up and it's been over a month now and no one will call me back

I clicked on a ******** for installing solar for DWP customers. Filled out the solar form & the next things I'm getting half a dozen calls on my phone a day.Hate see what their sales pitch is like. By all the reviews I know I will not do business with them.