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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a car wash monthly services they are supposed to charged my bank monthly on the 20th. I was told that I needed to cancel 1 week before the next due date. I canceled and filled their form 3 weeks before my due date and was still charged for the service. I went In to ask for a refund and to speak to a manager. I was told no was was available to go in the next day. I go in the next day and I as told to go in ther afternoon there was no managers present and they did not have a phone number to contact( their # online is disconnected). I go in later and no one can help me put they are able to access my information but couldn't do anything. The following day I go in and talk to the manager at the place, she said she had to wait to find my cancelation paper from the main office ( I filled that paper at that store 3 weeks bwfore, so idk why they don't have it). She says that It could take week for the process. I say to her why it has been 3 weeks and it's not right to pay for something I'm not using and canceled with Plenty of time in advanced and gave then the service sticker so I wouldn'tuse it. told her I would call or come back in a week if nothing is resolved ,most likely go over because they don't have a phone number they can give me or won't answer it. she then yells at me that is not a nice attitude and hides to avoid talking to me. It's been over a month and nothing has been resolved! No refund and I do not want to be charged again for a service I'm not using.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.