Business ProfileforAir Conditioning Guys Inc

On May 20, 2022, went online scheduled an appointment for maintenance to the air conditioning unit of my mother's residence **************************. The appointment was scheduled for 5/24/22. At the time the unit was not cooling due to several leaks in the units and the not holding the anti-freeze. After a technician looked at the unit it was suggested to replace the unit completely. Another appointment was made to replace the heating/air conditioner on 5/26/22 of which the **** was paid in cash. Once the unit was installed there were issue with the cooling, the A/C would be set at 78 degrees but continued to cool even more for example set at 78 but go to ***** degrees. You would have to turn the unit off to get warm or use fans instead. There were several calls made to the company finally three technicians came out unfortunately it was not resolved. Then on 11/12/22 or 11/13/22 I scheduled another appointment with the company because the **** was not heating this time. The scheduled appointment was for 11/16/22 at 9:30-11:30am when I called to confirm on 11/15/22 I was told my appointment was for 11/17/22 I explained my appointment was on the 16th according to the website. Eventually the company made my appointment for 11/17/22 but changed the appointment to 11/18/22 due to lack of personnel. I explained the situation to the receptionist and I was assured the appointment would be for that Friday. Unfortunately I called into the office to confirm the appointment and no response. The non-responsiveness by the company has continued. My mother who is 93 years old is now having to use a heater. Using a single standup heater can be dangerous and it is with great disappointment I say this company has not rectified the situation they created.