Business ProfileforAmerican Recovery Service

This issue all occurred on 6/28/24 I processed a payment to have my vehicle released through ******** capital of $2,230.83 to reinstate my loan . I paid the amount @1:30 central time with my debit card . So the payment went through right away with******** capital ok? No problem . My loan company sent in the email to let ARS (American Recovery services) that is a middle man within this repossession process and their phone number is ************ to prove my point which was provided by my loan company who is very nice (******** capital) . Anyways ARS representative did not send in the form to the towing company ASSETS BIZ CORP towing company ************ . So I was sent on a run around for 4 hours telling me it will take 30 to 1 hour for the towing company to receive the email of release . Every time I called the towing company they see nothing to release my car by this time the towing company is closed and now I cant get my car until Monday July 1st 2024! ARS Representatives talk too fast on the phone they cut you off and there is no excuse their delivery is unprofessional and I am someone in sales and know about customer ********************** . Fix your delivery ARS peoples vehicles are part of their lives! There really is no excuse why the proper information was not delivered properly and now I have to wait a whole 2 days in a world of inflation . You dont know my story and I dont care at all . When you answer the phone slow down so people can understand you and just do your job . Its not your place to Harbor someones possession longer then need be . By the way this process took 4 hours to resolve! And still no car hopefully Monday .