Customer ReviewsforAmerican Recovery Service

My car was towed by mistake from my finance company . ARS even delivered my vehicle back. You know I was not at fault with my vehicle returned. Once returned I say by back end dragging and the hitch full of rocks . I had it towed to the dealership where they provided pictures of tge damaged. They damaged my control arms. Undercarriage and a multitude of issues totalling 10 000. I had several discussion ***************** who after several conversations denied any liability. I have asked for a written proof of denial and I now get no answers to emails. They deny liability but don't realize with technology that my cameras show the car being driven the day before it was taken and video of how my car was dragged. I do plan to pursue this legally

My is*** with American Recovery is in no form for monetary gain, but solely based on how they tend to treat their customers. It is obvious that the staff has no sincere concern for the problems that they create. My car went into the repair shop for damages done to the back passenger side of the vehicle from a previous accident that occurred earlier this year. While I was consistently paying the car note balance each month, I was unable to fulfill the entirely of the repair costs once the vehicle was repaired. Therefore, my vehicle was repossessed and American Recovery was the company responsible for the transportation via tow. When I finally recovered my vehicle (11/14/23), the ENTIRE front bumper was GONE! Which was how the auction received the vehicle. Not only was the bumper fully extracted from the vehicle, but the entire front bumper was placed within the vehicle. It was laid out as a sleeping passenger-- covering the front passenger seat and majority of the back seat. I spoke with every location where my car was transported and received photos as well. The bumper was VERY much intact when it left the initial facility, which was the repair shop. There was proof of these photos submitted to *************************, who is the Senior Vice President of Professional Standards. Unfortunately, ************************* himself has no standards at all. He was very condescending with each phone call and he was very eager to rush me off the phone. Even with the proof of the pictures emailed to him of my bumper being COMPLETELY intact, he still tried to put the blame on me and stated that my car was prior damaged and how they aren't responsible for future damages that occurred to the vehicle. Of course American Recovery did not take accountability. As it seems they never do based on recent complaints that I've seen. I would hate to have to *** the company, but ************************* suggested that this is the best option. So American Recovery can thank him for when they're taken to court.

After reading the other reviews, I'll keep it short. It's an identical situation where I have clear evidence of damage to my vehicle and the person I talked to said verbatim "the tow truck company denies any damage" like it's shocking that they did. In short, I have a manual transmission and my handbrake is always on when I park and I was told it was towed from the front. They admit there was damage done but will deny the claim. This business is a scam.

Incurred damages to my vehicle not once but twice (worth $2900 and $5100) , the recovery agent denies they damaged my vehicle but claim they have camera footage but wont pull it or review it, I filed a claim with PK Willis and the denied my claim stating that the damages are from normal wear and tear. Now Im stuck paying for repair costs for damage to my vehicle that was no fault of my own.

If I could give no stars I would. This company has been rude and disrespectful. They dont know the answers to questions Im asking so instead of trying to get them or help me they hang up. They are telling me that my financial company does not know what they are doing because they havent received the paperwork that my financial company sent multiple times. They are all liars that just waste time to rack up more fees to be charged to me the client later on. I even did a 3 way call and the agent told my financial company agent that they dont know what they are doing. 6 hours back and forth on the phone for them to tell me I need to wait until tomorrow for them to receive an email.

if I could give less than 1 star I would. This is me being kind. With a country in pandemic mode, a small family we gathered the thousands of dollars paid all fees and they still have YET to approve the release. We have been waiting and they are rude on the phone saying it's process, however they are unwilling to allow us to speak to ANYONE in management. We will be fighting this!