ComplaintsforCarburetor Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Aug 9, 2022 I bought a carburetor from ********** Center in El Monte CA via their online store. The following week I received from them a *********** *********** I had purchased a ****** *********** I notified them and I had to send photos to prove what they sent me. They said it was weird and sent me a ship label to return so they could send the correct carb. They said they would send right away but didnt. When my return got there then they sent a replacement. When I received the *** carb it was indeed a ****** ***** but it was for a different year truck and did not fit my truck. I once again contacted them and told them the issue and had decided I want a refund since they obviously couldn't send the carburetor I ordered for my truck. after 3 weeks time from initial order and receiving 2 incorrect *********** I was not happy. They told me they couldn't send a shipping label to return the second incorrect carb as their system doesnt allow to give a full refund if they sent a return label. If they sent a return label I would have to accept a *** restock fee. Since I wanted a full refund I had to pay to return the carb if I wanted a FULL refund. Why do I have to pay to return the ********** when they didn't send me the carb I had ordered? not once but twice! I have asked ********** Center to refund ****** postage to send it back. I did not ask for the ***** for insurance in case USPS lost the package. They told me I made a 'DEAL' to pay to return it! Not true. I paid to insure I got the FULL cost originally spent on the ********** knowing once they received the returned carb I would then ask for a refund. They seem to be very unscrupulous in their business practices. It was no fault of mine they sent the incorrect carb twice! They sent a return label to me to send back the 1st carb that was incorrect! but cant a second time? I would simply like ****** postage refunded to me that I paid to send the incorrect carb back. I have received ******* initially spent
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.