ComplaintsforCar Pros Honda El Monte

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  02/24/23 I purchased a 2017 *** ******* from the ******ship I had a down payment which the next month or so of me having the vehicle I started to hear a knocking noise on my passenger side when I press the gas within the month frame Ive called the sales manager that sold me and my mother the car and he stated for us to go to the *** ****** in ****** ** to the service department I didnt go due to the fact there was a fee so later down the line the check engine light pops on then I questioned that sales person stated nothing was to worry I taken it to get a free diagnostic check at Auto zone , Auto zone test didnt pick up on anything next couple of days check engine light goes off then comes back on a month later and I stop driving the car I rented me a car I tried calling the ******ship all I received was people playing games on the phone eventually the sales person who sold me the car ended up moving ******ships like he always do . I notice about first week of Jan 2024 the car gotten worse car started smoking I did my usually oil change and maintenance on the car but come to find out I taken it back to *** in ****** ** and I paid for the diagnostic which was $235 car was smoking badly like it was going to throw a rod the oil was mixing with the water . ********** stated that the car was a lemon and the car had 15 items come back wrong with the car and it was ****** to get the car fixed and I sent the new sales manager over the paperwork from the *** ****** and now hes asking me for money money down and trying to get me basically start over but Im currently on a contract that Im paying my monthly payments on but the car is not working Ive been contacting the guy about the car hes been having people say hes not there and had me to tow the car down there and yet to do anything Ive spoken with finance they stated that the ******ship is able to swap the car out but the ******ship keeps asking me for another deposit and saying my credit is not good but when I purchased the car my credit wasnt the best now its a problem . They keep demanding money to be the only way to get approved by another bank .

  Business response

  03/22/2024

  Hi *********, it is upsetting to read your review of us here at Car Pros Honda El Monte. We're very sorry to hear about your recent experience with us. We would like to do everything we can to help you out further in this situation, so please reach out to our General Manager ***** at your earliest convenience, and he'll be in touch with you. Thank you.
  ***** | *****************

  Customer response

  03/25/2024

   
  Complaint: 21468003
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer response

  03/25/2024

  I rejected because Ive been contacting the business my car has been down there for a whole week and they still yet to do anything about the situation or even respond to me . The original guy whom was helping me now is giving me the run around not responding having coworkers say hes not there . I just will have the car towed back to me the guy had me tow the car last Monday . Hes just keep asking for down payment . The business doesnt answer Im getting very upset and when I went down to the business Monday I waited for a long time leaving me clueless I had to go find out who the person was helping me he wasnt that helpful . I have a car payment coming up soon and they yet to do something about the car that they sold that doesnt work which was a lemon 

  Business response

  03/25/2024

  I spoke with ****, my service drive manager, and he explained the current situation regarding your vehicle. The service department inspected your vehicle and confirmed the notes provided by you from *******************; your vehicle is in need of a turbo charger replacement. **** went ahead and contacted your extended warranty company, Power Protect, and was told the turbo charger was a replacement part covered under your contract assuming it meets all criteria. In order to get the turbo charger replaced we need to provide Power Protect with a few items. First, we need all copies of all the oil changes/maintenance services performed in the past year since you've owed the vehicle. Secondly, we need your approval to move forward with an engine tear down in which the intake manifold will be removed as well as the engine oil pan in order to give Power Protect a better look at the inside of the vehicle and determine if there has been any maintenance negligence. There is a chance Power Protect may not cover the replacement of the turbocharger due to maintenance negligence, a $1,600 engine tear down must be approved by you first (this ensure we are able to pay our technicians for the removal and installation of the intake manifold and oil pan). Lastly Power Protect does not cover consequential damage, meaning if there are more items that need replacement due to the turbocharger being bad, those repairs will have to be paid for by you.  
  You purchased the car about a year ago, and you have put about ***** miles on it, which requires about 4 or 5 oil changes.
  
  Please let me know if you have any questions or if I can be of any further assistance.

  Customer response

  04/05/2024

   
  Complaint: 21468003
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Business response

  04/11/2024

  Hello,

  We have coordinated with the customer to take the vehicle to our Kia ********** in **************** and we have performed the replacement of the camshaft on the vehicle. Customer took delivery of the vehicle, and everything was fine and 3 days later they said the car is having other issues and we asked them to take the vehicle back to our ********* in ****************.

  Customer response

  04/12/2024

   
  Complaint: 21468003
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Business response

  04/12/2024

  at this point we are just trying to help customer; we have never received the service records from customer, and we are still trying to help out.

  we are offering to help the customer at our *** store, so *** ********* technicians work on the vehicle, and we get rejection on the respond.

  I am not sure what we can do to make customer happy.

  please let us know.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2021 Honda accord sport from this dealership. On May 14 2022 we brought the car in for a clicking sound the car is making when you are on reverse and you are turning the wheel, it's July 7 2023 and they are still giving us the run around and cant seem to get our car fixed we have brought it in more than 5 times. Today July 7,2023 we spoke to ********************* service manager and he didn't want to have a technician drive with us so he can hear the noise we were told that they had to many appointments. They are giving us the runaround all we want is for our car to get fixed.

  Business response

  07/17/2023

  Hello *******,

  we're disappointed to read your recent review with us at Car Pros Honda El Monte. It's very concerning to hear about your recent experience you had with our service department during your visit. Could you please reach out to our Service Manager ****** about this? He hopes to hear from you soon so we can do all we can to help you out!
  ****** | *******************

  Customer response

  07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On may 11 2022 i purchased a 2017 toy ****** yaris upon purchase the sales lady followed me to the bank and demanded 500 dollars and that through up a red flag and i purchased a 2017 ****** yaris and i purchased an extended warranty and when it became time to fix it the honda dealer didnt want to fix it instead they pressured me into buying a newer car for another ***** knowing that at the time me and my nrewborn son had no car and it was late so i did it i feel like honda owes me **** **** for warranty 500 to the women sales lady who took my 500 and the rest for pain and suffering

• Initial Complaint

  07/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 22 June, I contacted Car Pros Honda of El Monte asking for a price quote. I told them that I need an Out Of the Door price since I have my own financing and I wanted to trade in my **** *** ** *** **** responded to me and quoted me the price via text message to be ****** OTD. He asked me to come in and bring the *** for appraisal. *** has given me a cash price to be honored by Honda of El Monte ( same dealer ) for ****** I did come to the dealership , I told *** that I will only finalize the deal if they pay off my existing *** loan of *** **** because the trade in value is between XXXXX - XX,000.. *** checked with his manager **************** who agreed on the condition that I put a deposit of **** for ******* . They told me they expect it to arrive no later than the 4th of July weekend. They told me to go ahead and request a cashier's check from my lender and when the**** arrives they will call me and finalize the deal. The car arrived on 16 July, they called me to come and pick up the car. I went there to drop off my *** & pick up the****. When I got there, Mr. ********** ( the same manager who approved my deal ) told me the deal is off because my *** has depreciated by **** which is not true. KBB has estimated my car value on 17 JUL as exact value on 22 JUN when we made the deal. Car Pros Honda wanted to rip me off, just like all those people who reported them on social media platforms. By doing this to me , they cost me a lot of emotional & financial damage : Got stuck with new car loan that I need to cancel Parked by *** for almost 1 month so not to put anymore mileage on it to abide by the deal at a cost of a monthly car payment of ****** Spent over ***** is gas for multiple trips to the dealership Cancelled by *** car insurance and replaced by**** thinking that we had a done deal.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  car pros ** ***** keep ********* *** I have told them plenty of times very kindly to leave me alone . Im not interested in their business . they keep calling me , ******** and ******* . they texted me last month crossing the line and sending me ************* ******* I feel very ********** and just today I received yet another email from them when I keep *************** please help.

  Business response

  06/22/2023

  *****, we're disappointed to about read your experience with us here at Car Pros Honda El Monte. We're so sorry to hear about the confusion and struggles you experienced. Please reach out to our General Manager **** at your earliest convenience, and he'll be happy to help you out and answer any questions you may have!
  **** | *******************

• Initial Complaint

  05/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I inquired about a vehicle online. Once I was provided a written quote I began the online purchasing process. I was then contacted and told I needed to come down a (ay a deposit for the vehicle to hold it as it was still in transit. Once I was there they tried to get me to sign new paperwork reflecting a much higher price. I was informed that they were adding a dealer mark up of almost ********. When I asked why I wasn't informed of this before the manager explained that they don't disclose this until you are in their showroom. I'm then showed them my written quote and I was informed that they would not honor it.

  Business response

  06/22/2023

  ******, we're disappointed to about read your experience with us here at Car Pros Honda El Monte. We're so sorry to hear about the confusion and struggles you experienced. Please reach out to our General Manager **** at your earliest convenience, and he'll be happy to help you out and answer any questions you may have!
  **** | *******************

• Initial Complaint

  02/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They offer you a reasonable price on the phone to trick you into their store and break their promise. I talked to ****** at 6:30 pm about an**********, he promised me ****** for the final OTD Price which I confirm with him several times since I got a ************ with this price, which got delayed in transition. Hey said he will match this price and let me get to their store right now. Therefore, I went there at 7:30 pm, turns out they wanted to charge me******* for the selling price, the total will be ******* I pointed out this is even more expensive than their online Sports model price, and I can not accept this price. Then the manager started to be rude to me. He left only 2 mins and said he checked our phone record, and we said the selling price is****** on the phone! Only 2mins to check 10 mins phone records? ************************** I asked him to let me check the record, he said no because of privacy!!! That is my phone record!!!! Finally, I asked them for a single ride of Uber money for a settlement since my friend drove me here and left because they said I can get this car with****** tonight on their parking lot! They refused.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩