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ComplaintsforCertified Federal Credit Union
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Complaint Details
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Initial Complaint
01/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I feel that my car was repo unfairlyBusiness response
02/21/2024
Good evening,
In response to ********************** complaint regarding the repossession of her vehicle; the vehicle was originally repossessed on August 10th, 2023, as the loan was 90 days delinquent and the credit union had not been able to obtain payment. However on August 14, 2023, the member brought the loan current, the loan was re-instated, and the vehicle returned to ******************. Unfortunately, no other payments were received since the August 14th payment, so the credit union had no alternative but to repossess the vehicle a second time. The vehicle has since sold.Thank you,
*************************** ,NCCO, NCRM, CCUIA
Senior Director, Risk Management
Certified Federal Credit Union
***********************
************************************Initial Complaint
12/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
There appears to be a discrepancy in the reporting of late payments on my credit, and it's a matter of personal concern. This issue is having a substantial impact on my credit score, creating difficulties in obtaining loans or securing favorable interest rates. The current situation is directly influencing my financial well-being.Remove the late payment remark and accurately update it to reflect on-timepayments.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.