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Find a Location

FB Furniture has 1 locations, listed below.

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    Business ProfileforFB Furniture

    Furniture Builders

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11031 Garvey Ave, El Monte, CA 91733
    BBB File Opened:
    11/13/2023

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/13/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I stopped by a local furniture store on Sunday, November 5, 2023 because I was looking for a dresser for my bedroom. I spoke to the only person inside the store, an older dark- skinned Latino man whom introduced himself as ********. ******** picked up a catalogue and showed me the dressers that could be ordered. I observed that there were no dressers inside the establishment. There were, however lots of chairs and tables. As I saw the catalogue, ******** started writing on a sales book immediately the color of the furniture I wanted. I was hesitant to buy it because I wanted to see it physically instead of just ordering something through catalogue. I was almost going to just walk away until I was convinced to purchase it as long as he would haul back my old dresser that I didnt want at my house. I had agreed with the man ******** that I would purchase a cherry- light colored dresser from the catalogue for $200 and it would be delivered to my house on Friday 11/10/23 afternoon. I had agreed to give a deposit of $100 paid through *********************. The only information ******** gave me was the phone number to send payment, which was **************. On Wednesday 11/8/23, I attempted to call ******** because I had a question about the invoice receipt. ******** wrote refrigerator instead of dresser. This was a red flag for me and the invoice was very generic had no information about the business address. I attempted to call, but he never answered. I even attempted to call the business card he had left me with a different phone number, and answered however, hung up immediately. I waited until Friday, 11/10/23 to call back but did not respond on this day, which was the agreed day of delivery. ******** called until Saturday 11/11/23 telling me he needed to wait for the paint to dry to be able to wrap it in plastic and transport it. He told me he would call me the next day Sunday 11/12/23. However, he never called and even I attempted to call him, he never responded.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ferna G

    1 star

    02/13/2024

    WORST CONSUMER EXPERIENCE IN MY LIFE!!. PAYED THIS A*****UPFRONT GAVE ME A BUNCH OF RUN AROUNDS. I NEVER GOT MY FURNITURE, NEVER WANTED TO GIVE ME A REFUND ( ONLY EXCUSES). A TOTAL, BEYOND SCAM!!!

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