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          Find a Location

          Mattel, Inc. has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Mattel, Inc.

              333 Continental Blvd # M1-1426 El Segundo, CA 90245-5012

            • Mattel, Inc.

              P O Box 388 Webster, NY 14052

            • Mattel, Inc.

              Po Box 1229 East Aurora, NY 14052

            • Fisher-Price

              8400 Fairway Place P.O. Box 620010 Middleton, WI 53562

            • Mattel Inc

              10260 SW Greenberg Rd Ste 400 Portland, OR 97223

            Business ProfileMattel, Inc.

            Commercial Manufacturers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            333 Continental Blvd # M1-1426

            El Segundo, CA 90245-5012

            Get Directions
            Visit Website
            (310) 252-2000

            Customer Reviews

            1.14/5

            Average of 28 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            153 complaints closed in last 3 years

            58 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 79

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Mattel, Inc. has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Mattel, Inc.

                333 Continental Blvd # M1-1426 El Segundo, CA 90245-5012

              • Mattel, Inc.

                P O Box 388 Webster, NY 14052

              • Mattel, Inc.

                Po Box 1229 East Aurora, NY 14052

              • Fisher-Price

                8400 Fairway Place P.O. Box 620010 Middleton, WI 53562

              • Mattel Inc

                10260 SW Greenberg Rd Ste 400 Portland, OR 97223

              Headquarters
              333 Continental Blvd # M1-1426, El Segundo, CA 90245-5012
              Years in Business:
              79
              Business Started:
              1/1/1945
              Alternate Business Name
              • Hot Wheels Collectibles Mattel Inc.
              • Crystal Rhapsody Barbie
              • Fisher Price, Inc.
              • Fisher-Price, Inc.
              Business Management
              • Suzanne Kelly
              Contact Information

              Principal

              • Suzanne Kelly

              Customer Contact

              • Suzanne Kelly
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              153 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/10/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Complaint Regarding Order CHP4497991 Dear Better Business Bureau,I am writing to file a complaint against Mattel Creations regarding my recent purchase of a Silkstone ******************* (order number CHP4497991). On February 14, I placed an order for this collectible doll, and my credit card was charged $103.72.Despite my attempts to inquire about the status of my order, I received no response from Mattels customer service. To my dismay, my order was eventually canceled without any communication. When I called to reinstate the order, I was informed that the doll was sold out, leaving me without the product I had eagerly anticipated.As a loyal customer, I find this treatment unacceptable. I believe that Mattel should have better communication practices and prioritize customer satisfaction. I kindly request that the Better Business Bureau investigate this matter and address it appropriately.Thank you for your attention to this issue.Sincerely,***************************
              Read More
              Read 152 More Complaints

              Customer Reviews

              28 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Gizell H

              05/24/2024

              Because no matter how much you play phase 10 its rigged for you to lose your opponents always win only way you win is buying extra energy or stars this game is not fair and I wouldnt recommend it to anyone just like skip bo it let you win maybe the first 5 after that you lose every game after the 5 you won Mattel has it set up that way for you to spend money they full of bull.

              Mattel, Inc. Response

              05/31/2024

              We would like to assist the consumer but need additional details. We've reached out to the consumer and also advised her of our service website at : ************************************************************
              Read 27 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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