Business ProfileforTopgolf - El Segundo

After reading other complaints about Top Golf in **********, I am not alone when having problems with their Gift Cards. I purchased a $100 gift card, in person, at their facility, last June for a Father's *** Gift. ****** later my husband went to use the card, and was told there was no balance. I went into Top Golf to solve the problem, along with the credit card statement proving that I made the purchase. I waited about 1/2 hour, then was told that the problem had to go to corporate. I received an email late in the day, asking for more documentation. I have nothing else. I called my credit card company and they said there is no other documentation to provide, except what is online. Top Golf, **********, doesn't believe me and is giving me the run-around trying to prove my purchase. It was their fault. I purchased the card right after they had their Grand Opening. Perhaps their new employees did not know how to issue gift cards? I just don't get it. I am reaching out to the **************** in ******. The management in ********** is definitely not helpful. They even provide erroneous phone numbers in their correspondence. Bad communication skills! Shame on you for the way you treat your customers.