ComplaintsforTopgolf - El Segundo
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Complaint Details
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Initial Complaint
03/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
After reading other complaints about Top Golf in **********, I am not alone when having problems with their Gift Cards. I purchased a $100 gift card, in person, at their facility, last June for a Father's *** Gift. ****** later my husband went to use the card, and was told there was no balance. I went into Top Golf to solve the problem, along with the credit card statement proving that I made the purchase. I waited about 1/2 hour, then was told that the problem had to go to corporate. I received an email late in the day, asking for more documentation. I have nothing else. I called my credit card company and they said there is no other documentation to provide, except what is online. Top Golf, **********, doesn't believe me and is giving me the run-around trying to prove my purchase. It was their fault. I purchased the card right after they had their Grand Opening. Perhaps their new employees did not know how to issue gift cards? I just don't get it. I am reaching out to the **************** in ******. The management in ********** is definitely not helpful. They even provide erroneous phone numbers in their correspondence. Bad communication skills! Shame on you for the way you treat your customers.Business response
04/11/2023
Thank you for reaching out. We just received the letter of the complaint in the mail today. 04/11/23. We acknowledge that there was some confusion with the Gift Card in the beginning. Our Team escalated the Guest concerns and it was handled immediately by issuing a new gift card for the original amount of $100.00. We also offered them for the inconvenience they experienced with 2 hours of Complementary Topgolf Game Play valued at $150.00. The Guests were happy with the resolution of their concerns.Initial Complaint
05/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Top Golf reservation system is a sham. Tried to book a bay for Friday night , but there were no times ever made available. This was me looking 1 week in advance. I checked all day , every hour. The only times made available were Friday morning and afternoon. Their application stated they are no more reservations and they only accept walk ins. When I showed up one Saturday night , they had a sign saying they would not be taking walk ins , only reservations. I understand Friday and Saturday nights are the most popular but how can they only accept reservations when they are not even made available to the public. The ****************** should step in and put a stop to it. These bays should be made more easily available to the public since they purchased this land from the city.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.