3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Doug A
1 star06/13/2024
I purchased a RINGER through a third party(online golf store) April 2024 The unit stopped working (would not even turn )after a few rounds, I of course went to website ,checked FAQs, any trouble shooting tips, etc. I then contacted customer service , giving them full description of problems, serial number ,etc. They replied with basically idiotic suggestions, of charge the unit, upload new firmware,( unit doesn't turn on!!) Then sent video, then they asked for serial number again, basically stalling and stringing me along, Proof of purchase ,etc.. They finally say "good news it is covered by warranty, please ship back to Blue tees " I reply with fine, please provide me a paid return authorization." oh we cant do that, you didn't buy it form our website". I instructed them I am not spending 1 ***** more on this product, refund me. After reading reviews on their website and here, I see they will never send me a new unit NOR refund my money.
Blue Tees Golf Response
06/19/2024
Thank you for bringing ****'s complaint to our attention. We take customer satisfaction seriously and strive to resolve any issues promptly and fairly.
**** purchased a unit through an authorized reseller in April 2024. He experienced issues with the unit after a few rounds and reached out to our customer service for assistance. Our team provided troubleshooting suggestions, such as charging the unit and updating the firmware. When these steps didn't resolve the issue, we asked for a video demonstration and the serial number to better understand the problem.
Upon confirming the issue, we informed **** that his unit was covered under warranty and provided instructions to ship the unit back to Blue Tees for a replacement. As outlined in our return policy, customers who purchase our products from authorized resellers are required to cover the return shipping cost. This policy ensures we can accurately process and track returns from various purchase points.
**** expressed his dissatisfaction with this policy and requested a refund instead. However, since his purchase was made through a third-party retailer and not directly through our website, we do not have a record of his payment in our system and, therefore, cannot process a refund.
We understand ****'s frustration and apologize for any inconvenience caused. Our intention is to honor our warranty and replace his defective unit once it is returned to us, in accordance with our established return procedures.
We appreciate the opportunity to clarify our policies and hope to resolve this matter to ****'s satisfaction.
Review from James L
1 star10/19/2023
I had a warranty issue with my Blue Tees ***************** and sent back same to the company. Blue tees sent me an e-mail on 9/27/23 stating my return shipment was on the way and sent me a *** tracking number. Today is October 19, 2023, I have e-mailed the company multiple times and they told me on 10/6/23 the delay is likely due to increased volume of online orders and continued global supply chain issues. When contacted again, on 10/10/23 I was told we will reach out to our order processing team and let you know when we hear back from them. On 10/13/23 Blue Tees stated we are still waiting for a response from ***.This company does not live up to their warranty and continues to give me misinformation regarding their alleged shipment to me.Blue Tees Golf Response
10/23/2023
Hello *****, We apologize for your inconvenience. Per your note we did ship via *** a new unit on 9/27. After monitoring the *** tracking number, it has been determined that *** lost the package. A new unit was sent to you with expedited shipping. Again, we apologize for this poor experience.Review from David C
1 star07/07/2022
My wife and I purchased the 3-bundle deal back on June 20th and went with the standard **** day shipping. This was a gift for my father who got me into golf and was moving out of the country. After about 9 business days, we haven't heard anything about any delays, items being out of stock, nothing. There was also no mention of any shipping delays/items being out of stock during the purchase. I reached out to customer support and ***** proceeds to tell me "With any startup, we are experiencing growing pains. We just had an update from our fulfillment center, we will start processing the order today and it will be shipped out tomorrow". This was July 6th. I asked if it would be shipped out to arrive same day and all ***** said was that the order was recently picked up and would be out for shipping. There was no offer for compensation or even just expedited shipping. Since the timeline does not work out I had to cancel the order and was told "We totally understand that this is SOMEHOW disappointing". I understand that my one order does not mean much to a business in the grand scheme of things, but the way this was handled from start to finish was extremely frustrating.
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