Customer ReviewsforEvolve Treatment Centers

Had a terrible experience at Evolve outpatient in Danville. My daughter had just finished residential treatment and she started their PHP program. At first things were good, but less than 2 weeks in I got a call from the director (we will call her "J") informing me my child had tested positive for meth & that they had made all arrangements for to go to residential treatment in ********** that afternoon. They got approval from my insurance and I was told to pack a bag and come pick her up. I was in shock to say the least! Once my daughter was informed of what was happening and why, she panicked and ran. She called me from her cell scared and crying hysterically. "J" called the police and gave ***** while I was on my way and I stayed on the phone so I could listen to what was happening until arrived. I heard "J" saying horrible things to the police about my child, right in front of her!! Plus, none of it was true, she was trying to get my daughter put on a 72hr psychiatric hold. The police refused because they could find no legal reason to do so. After things calmed down and I spoke to my daughter and other staff members there, "J" said that she wouldn't allow my child back unless I took her to the ** immediately to be evaluated for her mental status. Wait...Allow her back??! Wasn't she to go to residential? She was fine before being told about all this so no ** visit, she had been through enough. At that point I had lost faith in "J" because of her sudden 180. I took my traumatized child home with nowhere to go for outpatient. I emailed staff with my dismay of how this was handled, and how I was offered no other options & how they arranged everything without my knowledge or consent. Their response wasn't as I had hoped. The WORST part is that after lab confirmation days later, my daughter was actually NEGATIVE for meth. They made these rash decisions on an ASSUMPTION. This was 100% avoidable if they has just waited for the final results. Shameful.

Deeply disappointed in the services provided by this provider. *********** of care seems customary to situations of capricious discharge of patient, negligence and overtly pushing patient into their own higher degree of care facilities. Upon exercising consumer choice, parents are ridiculed, ghosted to the point of not sharing medical records or prescription refills. The worst care experience in the US