ComplaintsforGamevil Com2us Usa Inc
Retail Hobby Supplies
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Complaint Details
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Initial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Predatory Monetization: The game utilizes predatory monetization tactics, such as loot boxes and microtransactions, to exploit players and extract additional payments beyond the initial purchase price. This practice preys on vulnerable consumers and creates an unfair advantage for those willing to spend exorbitant amounts of money.Unbalanced Gameplay: The game's mechanics and progression system are heavily skewed towards players who engage in microtransactions, resulting in an unbalanced and unfair gaming environment. This undermines the integrity of the game and diminishes the enjoyment for non-paying players.Technical Deficiencies: The game suffers from technical deficiencies, including frequent crashes, server issues, and glitches, which disrupt the gaming experience and compromise its functionality. These issues significantly detract from the overall enjoyment and usability of the product.Spent over 4000$ on this game, I feel like they took advantage of my mania of my bipolar but the reason I'm complaining is because my game crashes all the time and they refuse to give me any money back. They also will not answer the phone no matter how many times I call them. They are a predatory company. Consumer law states I should get my money back if the item I purchase aka the microtransactions in the game are not appropriate quality. Every night when I went to bed the game would crash on me. Making me fall behind everyone else and require me to spend even more money in order to catch up.Initial Complaint
04/20/2023
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
From 2016 to 2021, I played a game, Summoners War, developed and published by the company Com2us. I spent at lease 15 dollars in-game purchases through Apple App Store. But most important thing is that I spent hundreds of hours in that game. This week, I tried to login the game account and I found out it was not accessible because the password and recovery email was changed. I contacted the company to ask them to restore my ownership since I am the sole original owner of the account. The company replied we are unable to assist in this case due to the length of time that has passed in their email to me. I was very angry to their attitude to throw away my case like this. The company has responsibility to help the owner of the account to reset the password and email to recover it. This responsiblity is not waived due to the time. The account shall always belong to the original owner since the company also prohibited any buy, sell, trade, or advertise to sell any virtual currency or items or Game Account in their own terms and policies. As a paid customer, I have the right to access the account to their gaming service.I have plenty of evidence to show that I am the sole original owner of the game account. But the company did not do anything to resolve it. I asked for help to restore my ownership of my account.Game name: Summoners War Game account username: becausie Apple ID used to make purchase: ***************** Attachments include: purchase invoices, account information, exchanged emails with the companyInitial Complaint
11/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I started a game account in July of 2021, for *************, a game made by Com2us, after playing on it and spending thousands of dollars on it, it was hacked in June this year. The***** ID for it is ********, last known email on it is *******************. I fought with developer for weeks because of 3-4 day response time from them. I gave verification for all my purchases on account, device ID's etc. I even sent screenshots of my in-game friends having conversations with whoever was on it telling them it was hacked etc. Com2us refused to give account back after getting more than enough proof it was mine. I then tried to have all my purchases I made on it refunded through *********** and they denied refunds because of their policies, they would not refund items that far back. They told me to talk to my bank about it, I no longer have access or use the accounts I had back then. I have messaged com2us a list of most of the purchases I had made on the account while it was in my possession, I even skipped a few small 5$ ish ones because I got sick of copying and pasting every order ID individually from ***********. I am out thousands because they will not give account back, at this point I don't even want it back. I want all of my money refunded to my card on my *********** profile, since they have terrible customer service and I will no longer be supporting them. I have attached the list of every google purchase I want refunded from the time I started the account until the time I lost access to it.Initial Complaint
06/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Com2us banned my account for "Invaild Purchase" right after a week of spending over *** dollars worth of in game items. They are refusing to give me back access to my account and are demanding me to pay another 87 dollars. This is all due to Googles system saying I got a refund on two charges which is not true. I to this day haven't received any refunds. All I want is to have access to my account back or a full refund of all charges made this week.Initial Complaint
11/27/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been playing a mobile game designed by these developers for about a year. This mobile game has an in game store and I have spent a fair amount of money on this game, however, that isn't my complaint. These developers do not care about the customer. They have a player vs players aspect of the game. Completely fine, except when the ranking system of full of bots and smurfs, smurfs being high level players sitting in lower ranks to cyber bully and "farm" lower players for easy points. This is against their terms of service for the game as well as fair play policies. Not to mention that it is a form of cyber bullying. I have sent over 100 reports to this company on players that are abusing the game and the developers just send back the same copy pasted response every single time. Initially they said nothing ti me and guaranteed me they were going to "look in to the issue". About 3 months of me constantly reporting and begging for results later and they ask me to send reports with a screen shot. 3 months of reporting this way and nothing happening later, they tell me I need to open a YouTube channel and start uploading videos of the offenses and then send them those reports. Now 2 weeks later and still nothing. They don't review my reports. They don't view the uploads and they continue to do nothing. They are literally scamming thousands of people out of money on a daily basis. I decided to contact iTunes on the matter and they told me to contact you as well as their corporate offices, so that is what I am doing. It's not fair as a customer spending money I have to deal with cheaters and exploit abusers in a game and the developers are doing nothing about the situation. I am begging for some help on this. Any help is more than nothing. I feel like I need to get a lawyer and start a lawsuit for all players dealing with this issue in all games. Game developers need to be held accountable for their communities gaming behavior.Initial Complaint
08/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On April 1st 2021, My account was hacked by an outside organization. I issued all the requested documentation that was requested of me and the company refuses to return my account to me. They claim that according to their terms of service, they don't have to return any accounts that have been hacked, lost, or show a history of sharing. I read through their terms of service and it states this nowhere. I would like the BBB to get my account returned to me, or compensation for the time and money I've spent on this account.Business response
06/09/2022
Consumer Response /* (-5, 5, 2021/09/06) */ My account is ******* I don't believe I mentioned that in my original complaint.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.