ComplaintsforFinesse Textiles
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/29/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Attached a copy of my receipt for my order. I ordered shoes from finesse textiles on Nov 24, 2021. They advised they would send a tracking number by email for my shipment within **** days it's been over a month. When you click on contact them it only allows you to email which I have twice with 0 response. I have never received the shoes that I paid for which was $47.99. Very bad business practices.Initial Complaint
11/12/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order for 2 pairs of ******, money has come from my account. 1 month went by no tracking info so reached out via email. "Case" opened as automated message. Still nothing. Called number and left message, a gentleman called me back stating this is his personal number and I'm not 1st person to contact him. I either want my shoes or money back. ******Business response
11/22/2021
Hello ******,I am replying to your letter dated 11/13/21..I am getting many calls from all across ***, asking me aboutshoe shipments.I need to clarify, that my business, Finesse Textiles was set upin August or September 2012 in ********, **, I only deal with textiles, NOT SHOES..Somebody has scammed my telephone # **************) and my companyname...When I get calls on my mobile # ************, I explain to the party, thatI have no knowledge of their order, as I don't deal with shoes .I have not received a single on-line order. If anyone is ordering on-linethen I have no knowledge of it..I hope this clarifies my position.I don't know how to rectify this error/scam. This email to you is just tolet you know that if you are getting any complains of "shoe" orders, thensomeone else if getting these ordered and phone orders, and that person isa "scammer"Sincerely.Salim K**** ( owner -Finesse Textiles- ************)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.