ComplaintsforSuperlative RM
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have an account charged off from Upstart and a company by the name of SuperlativeRM says they bought it and they are very misleading and very hard to get any letters from or correspondence. Is this a legit debt collector or scam company??Business response
06/24/2024
RE: ID# ********
To Whom It May ********
We are in receipt of the complaint dated 6/24/2024.
Due to the nature of this complaint, we will respond directly to the complainant and provide more
information about the communication in question.
If you have any questions, please contact us at **************.
Sincerely,
*********************************
Compliance Manager
Superlative RMInitial Complaint
06/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company is contacting me by different phone numbers multiple times a day - I have picked up and they dont even respond because they clearly just mass call with an autodialer. Never leave a message. Im pretty sure theyre not even calling for ME but someone who used to have my phone number but theyre literally harassing me daily! Its insane! This business should be out of business ASAP. Harassing me on no grounds is illegal.Business response
06/13/2024
RE: ID# ********
To Whom It May ************** are in receipt of the complaint dated 6/04/2024.
Due to the nature of this complaint, we will respond directly to the complainant and provide more information about the communication in question.
If you have any questions, please contact us at *************.
Sincerely,
*********************************
Compliance Manager
Superlative RMInitial Complaint
05/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Same as everyone else, getting random text about collections with a link. No formal communication via email or mail and this totally seems like a scam. If this is a company and youve been responding to all these complaints maybe its time to act like a real company and not scammers. Get a bit professional and reach out to people properly.Business response
05/17/2024
RE: ID# ********
To Whom It May ************** are in receipt of the complaint dated 5/16/2024.
Due to the nature of this complaint, we will respond directly to the complainant and provide more information about the communication in question.
If you have any questions, please contact us at *************.
Sincerely,
*******************
Compliance Officer
Superlative RMInitial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company keeps calling me about a bill my daughter owes them. I am not on the account or have anything to do with what she owes. Im not a co owner or co signer on the account they are looking to collect. I have told them numerous times to stop calling me and this is not a good number for her. I just want them to do as I say and take me number off there contact list.Business response
02/20/2024
February 20, 2024
We are committed to directly assisting consumers with resolving complaints amicably and we appreciate the opportunity to respond to the consumer directly. Accordingly, we have provided a direct response to the complainant.
If the consumer has any further questions, they are free to contact our office directly at **************.
Thank you,
*******************
Compliance Officer
Superlative RMInitial Complaint
01/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am receiving text messages from this company stating I am in collections with their company. I have no debt that's gone to collections. I feel this is a scam and I do not want them contacting me. Other than the texts, I've received no written communication.Business response
01/29/2024
January 29, 2024
We are committed to directly assisting consumers with resolving complaints amicably and we appreciate the opportunity to respond to the consumer directly. Accordingly, we have provided a direct response to the complainant.
If the consumer has any further questions, they are free to contact our office directly at **************.
Thank you,
*******************
Compliance Officer
Superlative RMInitial Complaint
01/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I received text messages from this business about a debt collection. I don't have any outstanding debts that i know of, that have gone to collections. I'm thinking this may be for a family member or something. But i would like the business to stop sending me text unless they can verify the debt I supposedly owe..Business response
01/15/2024
January 15, 2024
We are committed to directly assisting consumers with resolving complaints amicably and we appreciate the opportunity to respond to the consumer directly. Accordingly, we have provided a direct response to the complainant.
If the consumer has any further questions, they are free to contact our office directly at **************.
Thank you,
*******************
Compliance Officer
Superlative RMInitial Complaint
01/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On/10/2023 I received this notice of an outstanding balance from this company. In which I'm not familiar with. I reply stating this was not my debt. again on 11/28/23 I received another notice requesting personal information. At that point I reach out to the number that was provided. I was informed no information could be given to me regarding this debt. However, on page 5 it was instructed to take the form to be competed by law enforcement, After going to ************* the office also felt it was fraud. After returning the completed form with all the information I was will to provided. This amount was later put on my credit report. I have attached all of the information to this complaint.Business response
01/03/2024
January 3, 2024
We are committed to directly assisting consumers with resolving complaints amicably and we appreciate the opportunity to respond to the consumer directly. Accordingly, we have provided a direct response to the complainant.
If the consumer has any further questions, they are free to contact our office directly at **************.
Thank you,
*******************
Compliance Officer
Superlative RMCustomer response
01/12/2024
I am rejecting this response because: This email is following up on complaint #********. I was informed that Superlative RM was a third party for Lessor ***************** LLC ********************************************** Suite 500 **********, **** *****.************. Who's reporting an outstanding debt of 1.252.04. Several attempts has been made to this company regarding this matter. I'm unable to solve this matter with this company; As mention in my previous email.Business response
01/12/2024
Hello. Our client has confirmed closure of this account due to fraud. An email confirming such has been sent to the customer.Initial Complaint
12/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company texted me out of nowhere saying that this was an attempt by a debt collector but I don't owe any debt to noone nor any business. It feels like a total scam. I tried to call them but they don't answer. They have never emailed or called me to explain what the h*** this is about.Business response
12/18/2023
We are committed to directly assisting consumers with resolving complaints amicably and we appreciate the opportunity to respond to the consumer directly. Accordingly, we have provided a direct response to the complainant.
If the consumer has any further questions, they are free to contact our office directly at **************.
Thank you,
*******************Initial Complaint
11/28/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company called me and sent a text message saying I'd receive acct messages from them - debt collector! I do not have any outstanding debts. I see this has happened to others and believe it is a scam.I would like my number removed from there system.Business response
11/28/2023
We are committed to directly assisting consumers with resolving complaints amicably and we appreciate the opportunity to respond to the complaintant directly. Accordingly, we have provided a direct response to the complaintant.
If the consumer has any further questions, they are free to contact our office directly at **************.
Thank you,
*******************
Compliance Officer
Superlative RMCustomer response
11/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
11/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The company Superlative RM contacted my daughter who is away at college looking for me. First of all how did they get her number and secondly if youre looking for me call me. I have never had any dealings with this company.Business response
11/27/2023
We are committed to directly assisting consumers with resolving complaints amicably and we appreciate the opportunity to respond to the consumer directly. Accordingly, we have provided a direct response to the consumer.
If the consumer has any further questions, they are free to contact our office directly at **************.
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Customer Complaints Summary
60 total complaints in the last 3 years.
18 complaints closed in the last 12 months.