ComplaintsforORA Dentistry

• Initial Complaint

  03/24/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  DURING A DENTAL VISIT, AN INTERVIEW TOOK PLACE DISCUSSING OPTIONS FOR IMPLANTS. DUE TO FINANCIAL HARDSHIP, I ASKED HOW MUCH IMPLANTS WOULD COST. WAS GIVEN AROUND $28,000, EXPRESSED MY HARDSHIP, SO I ASKED WHAT WOULD BE THE CHEAPEST WAY TO GO. IN TURN, THIS PRACTICE PROVIDED A QUOTE OF A TOTAL COST OF $*****. IT WOULD INVOLVE PULLING TEETH AND PLACING TEMPORARY TEETH SO THE **** CAN HEAL/SHRINK. THEN, I WAS TO RETURN TO CREATE A ****************** FOR THE PERMANENT TEETH. I WAS TOLD THIS FROM THE BEGINNING TOTAL COST $***** PAID IN FULL. AS IT WAS PAID IN FULL. MADE THE ***** AND MADE TEMPORARY ONES. I NEVER USED THESE TEMPORARY ONES. WAITING 3-5 MTHS FOR **** TO SHRINK.I CALLED THE DENTIST AND THEY SAID TO RETURN INTO OFFICE AND WAS TOLD TO PAY $3,500, NOW THIS IS FOR ANOTHER PROCEDURE.TO MY SURPRISE, THIS WAS NOT COMMUNICATED WITH ME AN ADDITIONAL COST. I FEEL DECEIVED BY THE SURPRISING COSTS. I WAS LED TO BELIEVE THE $***** PAID WAS ONLY FOR THE TEMPORARY, AND THEN I RETURNED TO GET ***** FOR PERMANENT. IF I KNEW I WOULD HAVE TO PAY ADDITIONAL PAYMENT FOR THE TEMPORARY AND PERMANENT ***** THEN I WOULDNT HAVE PAID THE $***** FOR A TEMPORARY AND NOW YOURE CHARGING ME $3,500 ON TOP OF THE ***** = $9,500 TOTAL. THIS ADDITIONAL PAYMENT WAS NOT MENTIONED TO ME, NOR WAS I GIVEN AN ITEMIZED STATEMENT DETAILING THESE ADDITIONAL CHARGES. I WOULD HAVE CHOSEN TO BE WITHOUT TEMPORARY AND GO WITHOUT TEETH UNTIL I GOT THE PERMANENT. I REFUSED TO CONTINUE WITH SERVICE SINCE I'M IN A FINANCIAL HARDSHIP. I WAS NOT INFORMED OF THIS ADDITIONAL CHARGE; I WAS TOLD $***** WAS THE FINAL TOTAL COST. THIS IS AN UNETHICAL ACTIVITY. I REQUEST TO HAVE THE CHOSEN PROCEDURE COMPLETED AS INITIALLY DISCUSSED. BUT THEY ARE NOT WORKING WITH ME WITHOUT THE ADDITIONAL PAYMENT OF $3500

  Business response

  03/26/2024

  Hi *******, Attached is your signed Financial Agreement showing each phase of your treatment and the cost. As you can see, you signed for the total cost of $10k and only completed payment for your first phase which is $5000. We also went over this with you many times. We are happy to proceed with your original signed financial arrangement whenever you are ready!

  Thanks!

  Customer response

  03/28/2024

  I am rejecting this response because: I "SPECIFICALLY" REQUESTED THE CHEAPTEST ROUTE TO PURSUE FOR THE DENTURES CAUSE OF FINANCIAL HARDSHIP; THE ***** INSISTED & REPEATED THE FINAL COST WOULD BE $6,000 TO GO THIS ROUTE. I WAS LED TO BELIEVE $6,000 WAS THE ***** COST MEANING THE FINAL COST ENTIRELY-FROM BEGINNING TO THE END.  I DO VISUALIZE THAT I SIGNED THIS FORM AND ADMIT I DID NOT LOOK OVER IT BECAUSE  I "TRUSTED" THE *****. WE AS  PATIENTS "TRUST" THEIR PROFESSIONAL MEDICAL ***** TO UNDERSTAND THEIR PATIENTS  WANTS AND NEEDS. CLEARLY THIS SHOWS A "LACK OF CLARITY" ON THE *****S PART WITH WHAT I SPECIFICALLY REQUESTED. INTURN I WAS  GIVEN INFORMATION THAT $6,000 WAS THE *** FOR THE ENTIRE PROCESS OF DENTAL WORK. THE OFFICE IS FAST PACED & AS I SIGNED IN TRUST THAT THE DENTAL ***** "UNDERSTOOD" "MY" REQUEST.  I REFUSE TO PAY ANOTHER DIME SINCE I AM ALREADY IN DEBT. IF I WAS MADE FULLY AWARE OF THE ADDITIONAL COSTS I MORE THAN LIKELY WOULD HAVE  SKIPPED THE TEMPORARY SET AND JUST LET THE **** HEAL ON IT'S OWN WITHOUT WEARING THE TEMPORARIES AND JUST PAY STRAIGHT FORWARD FOR THE PERMANENT DENTURES. THIS IS A HIDDEN *** ISSUE THAT HAS CAUSED A FINANCIAL BURDEN WHICH HAS NOW LED TO MENTAL DISTRESS. I ***L THE ***** DID NOT LISTEN TO ANYTHING I SAID. 
  

  Business response

  04/01/2024

  Everything is actually stated and organized in a very clear way. That is why all dental practices obtain signed financial arrangements, so that everything is transparent and their is no confusion later. We have performed and completed everything on our part according to the agreement that we went over with you and then you signed. 

• Initial Complaint

  09/27/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I am filing a complaint regarding unethical billing behavior by Ora Dentistry.My family has DeltaCare *** HMO dental insurance since 2019. My daughter had a routine filling that was performed at Ora Dentistry on 2022/11/28. Right after the procedure, *** informed us that the procedure was not covered by our insurance. I was skeptical since it was a routine filling and asked them to double check. However, they were adamant that the procedure was not covered by our insurance, and the total cost of $201 had to be paid out of pocket. Therefore, I paid $201 prior to leaving.I recently contacted my insurance regarding this issue. The insurance agent told me that the procedure indicated on the invoice (D2391-Resin Based Restoration, One Surface, Posterior) is covered under our plan and should be at no cost to the patient. In addition, the agent informed me that Ora Dentistry also filed a claim for this procedure. Essentially, Ora Dentistry deceived us to submit a payment and is getting another $201 from my insurance.Thank you for looking into this matter.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was charged for fees that were not billed to my insurance. I spoke with the dental office many times over these charges and the lack of billing claims and they just stated this is how it's done. My fiance is medical billing and coding and said no this is not how it's legally done. The insurance has played cat and mouse with myself and the office unsure of the legal guidance. (1) ADCA states : No, according to carrier guidelines and utilization review standards the lab fee is considered inclusive of the procedure. Meaning you may not charge a separate fee for the lab." clearly state that you can not collect on the charge $299.00 for a lab fee, the fee is included in the entire contracted amount of $738.00. I was also paid for a "Coll plug" during a second appointment that was not not billed to my insurance and was bullied into the plug or I could not get the extraction, and I was in extreme pain. Weather it is covered or not all services/procedures/diagnosis must be coded and included in the claim to the insurance to receive accurate amounts due by the patient after insurance adjustments have been made. I have had my fiance correct all other issues with the billing other than the $299.00 lab fee and $199.00 coll plug, and the dentist has refused these despite showing Ca dental association proof of fraud. If you have any insurance questions please feel free to speak to my fiance, *****************************, as she would be able to explain them in more depth than me. I just know what is right and legal, but I do not know how to explain it in regards to the bills and invoices. I would just like my $498.00 refunded and I will choose another dentist that I know does not try to separate charges nor do they require payment upfront for urgent procedures. 1. ************************** **********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩