ComplaintsforSacramento Lock & Safe
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Complaint Details
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Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Elk Grove Lock and Safe came out to install a new lockset on our front door Tuesday 02/22/2022. They replaced the lockset but now my DEADBOLT doesn't always lock or engage. (It locked successfully for the last 20 years with the old lockset and deadbolt) I called Elk Grove Lock and Safe to have the job done right and ******* an employee and actual installer became very argumentative. So I ask to speak to the manager or owner, which was ***. *** and I had a cordial conversation and he said that he would come out Wednesday and access the problem. I gave him my wife's cell number to contact her because I had doctors appointments all day; he never called her. So I called *** the owner, today to no avail. Was told that he was out in the field. This is a security issue because we can't always lock or engage the DEADBOLT. We paid about $132.00 (labor only) for installation. Please Help!!!Business response
03/17/2022
This customer has been called multiple times to remedy this situation however they have not responded.
Both *** and ******* have reached out but have gotten no response.
Please have Octavius call the shop to schedule a time to address his complaint.
************
Thank you,
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Contact Information
9020 Elk Grove Blvd
Elk Grove, CA 95624-1969
Business hours
Today,9:00 AM - 2:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.