Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from this company thru an add on ********. The item was described well and met my expectations plus they offered a 45 days unconditional warranty. I ordered on 12/29/24. It took an awful long time for the item to get here. Upon opening the package everything looked well. Then, for trying on the garment I noticed that the size was way way off. Instead of receiving an adult bra, I received an item more for use on a doll or as a training bra for young teens. I straight got in contact with the companies ********************** I described the issue and asked for a refund. I received an email back stating that they get back to me within 48 to 72 hours. Nothing happen, I have not received any updated email, even thru I contacted them several more times. I always get the same email. All I want from them is my $$ back. They should not be allowed to be in business. Attached is the email I received 3 times so far, never any other updated email.

  Business Response

  Date: 02/10/2025

  Customer ****** ***** placed order *********** including ***** Bra - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra on December 31, 2024. The items were shipped out on  January 3, 2025 by YunExpress. You can track the order by this link: *************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on January 22, 2025.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 45 days from the purchasing date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we offered a 50% refund and he/she accepted to this offer to resolve this matter.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  

  Customer Answer

  Date: 02/11/2025

  I am rejecting this response because:Even so the garment arrived in good condition and had a size label on it, the garment WAS NOT OF THE SIZE it was labeled with (it was way to small, a training bra, that what it was). To at least recover some of my funds I took the 50% offer (better then nothing at all since I saw that they previously (different case) did not even answered the BBB. I am appalled by this criminal business allowed to do business and get away with scamming innocent people who put trust into them. Shame on them. I will instead get the Attorney General on board and see if there is help from the courts available to deal with fraudulent businesses, unless they are tolerated in ***

  I had a previous complaint against a fraudulent business in **, I got the help I needed  from the ********* and the business had to deal with the consequences. If Katycharm.com think that it want to face the ********* for a few $s (roughly $12.00 more) to make good on their warranty, then so be it.

  Thank you

  In addition I have notified ******** about them letting a fraudulent business advertise on the platform and ****** will be notified that they have criminals using their business to deceive people.

  
  

  Business Response

  Date: 02/12/2025

  Dear BBB,
  We sincerely apologize that the product did not meet the customers expectations. However, after careful review of the situation, we can confirm that we sent the correct items to the customer in good condition as per the order details and our description.
  To resolve the matter, we offered the customer a 50% refund, which the customer accepted. This was an attempt to address their concerns in a fair and reasonable manner. Should the customer still desire a full 100% refund, we have advised them to contact our customer support team at ************************************** for the return address and to initiate the return process.
  We hope this clarifies the situation and we respectfully request the customers understanding and empathy, as we have made every effort to reach a resolution.
  Please feel free to contact us should you require any further information.
  

  Customer Answer

  Date: 02/15/2025

  I am rejecting this response because: In the message they just forwarded to the BBB they offer 100% refund by contacting them and for them to give me the return address for the item. (see above). But yesterday I received a message from them that they will not accept the item back and will not issue the rest of the refund.

  This just show you what kind of dishonest company we are dealing with. Two emails (Messages), and both contradicting.

  I just want the rest of my refund.

  Thank you

  
  

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 5 bras according to size instructions but the cups size was extremely small. They wanted me to ship back to ******* Nam address. They show on their website BBB approved! Only want to give partial refund unless shipped back to foreign address.

  Business Response

  Date: 10/27/2024

  Customer **** ***** placed order *********** including ***** Bra - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra on September 14, 2024. The items were shipped out on  September 17 by YunExpress. You can track the order by this link: *************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on October 3, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we would like to offer a 70% refund of the products cost or she/he could receive a full refund when she/he returned the item back to our warehouse, but unfortunately, we did not receive any responses from the customer. 
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  

  Customer Answer

  Date: 10/28/2024

  I am rejecting this response because when purchased the website stated "Satisfaction guaranteed".  Upon receipt of my order I emailed Katycharm requesting a refund due to the sizes not as expected and the items were not sized as noted on the website.  according to their sizes the bra shopuld have fit my size but the products received would barely fit an "A" cup, let alone my "D" cup needed.  I only tried on one of the bras, the others are unopened and in the original package received.  I also feel that they did not disclose that the return would be to *******, as stated in the email received from them only AFTER I requested a refund.  Shipping to Vietnam casts over $45 which is unreasonable! I offered to send back to either the Florida (shipping label address) or the California address used on their website but they only offered a store credit of 30%.  ************ has very unfair business practices.  Every US company that I have ever ordered bras from accepts returns if the item does not fit.  ************ is trying to make it impossible for consumers to return merchandise.  The things stated now in their return policy is not visible on the webpage that you order from, not to mention the "BBB approved logo" is on the page you order from.   Today the product from this company has changed to shoes!  
  

  Business Response

  Date: 10/30/2024

  We sincerely apologize that the product did not meet the customers expectations.
  However, upon careful consideration, we see that we did send the customer the correct items in good condition. According to our policy, we allow for all merchandise to be returned up to 15 days after the arrival date, in like-new condition if the product is wrong or damage.
  To compensate him/her for this inconvenience, we would like to give the customer a 70% refund as our highest and final offer. If the customer wants to receive a 100% refund, please contact our customer support team at ************************************** to receive our return address.
  We hope for his/her kind understanding and empathy in this case. 
  Do not hesitate to contact us if you need further assistance.
  

  Customer Answer

  Date: 10/30/2024

  I am rejecting this response because if none of their products fit according to the sizes ordered then not one of their products is useable!  All items but one are still sealed in their original packaging. They offer a "100% satisfaction  guarantee" when ordering and never disclose shipping returns out of the country to *******, which costs over $45.00!  Had this been disclosed at time of ordering I would have never ordered!  Also, the "Approved by" BBB logo was used by this company but has since taken it off their webpage.  This speaks to the lack of integrity of this company.  Their business practices on returns are not the norm, every ************ accepts returns/refunds fully on bras and intimates.  I followed all of their requirements to submit a picture of the products, shipping label, etc., but they are expecting consumers to jump through many hoops giving them an open-ended reason for not giving a satisfaction guaranteed experience as promised at time of purchase.  
  

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 bras from them. They didn't fix. I reached out to return them for a refund and they only offered 30% of my money back to me. I believe that they should refund all of the money.

  Business Response

  Date: 10/28/2024

  Customer ****** ******** placed order *********** including ***** Bra - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra on September 29, 2024. The items were shipped out on  October 1 by YunExpress. You can track the order by this link: *************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on October 16, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we would like to offer a 30% refund of the products cost and a 50% discount code for the next order and he/she accepted to this offer to resolve this matter.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 bras from an advertiser on ********. Biggest mistake I have made in a long time. Together, the total was a little over $32. I filed a complaint with them that their merchant was not as described on the website and it was small error for a child. They had me take pictures and send in and I did with a completely descriptive complaint. The refused a refund so I filed a complaint with the credit card company I used to make the payment for the bras. They immediately put the money back in my account and opened an investigation. A few days ago, they took the money back saying they ruled in favor of the thieving company. I dont know if you can help me but if you would just take the time to look up **** bras on ******** and ******, you can see that there is a plethora of complaints about this racket of a company. They are taking peoples money and getting away with it. Please advise!

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom ordered 2 bras from this company but they do not fit AT ALL. They are not AT ALLM true to size! She ordered 4x (DDD) but the actual size of the bra was more like a B. All she wants to do is return them and get her money back but they are being VERY difficult and refuse to refund her money.

  Customer Answer

  Date: 09/16/2024

  I was never given a receipt, a billing statement, or statement of charges with the business information on it.

  I was sent my package with 2 bra's inside. Nothing else.

  I paid with my debit card only. I really don't know what else I can help you with.
  ********* *******
  **********************     

  Business Response

  Date: 09/16/2024

  Customer ********* ******* placed order *********** including ***** Bra - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra on August 18, 2024. The items were shipped out on August 27 by ****. You can track the order by this link: **************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on August 30, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we would like to offer a 70% refund of the products cost or she/he could receive a full refund when she/he returned the item back to our warehouse, but unfortunately, we did not receive any responses from the customer. 
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

• Initial Complaint

  Date:09/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 bras from this company. They do not honor their products. I sent a picture of a size 48B from ******* compared to the 48b from Katycharm. Huge difference. They gave me the same song and dance as everyone else. This is a sham company. The country they source out of does not know how to measure the band width.

  Business Response

  Date: 09/04/2024

  Customer ******************* placed order *********** including ************** - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra on August 18, 2024. The items were shipped out on August 20 by YunExpress. You can track the order by this link: *************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on August 27, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we would like to offer a 30% refund of the products cost or she/he could receive a full refund when she/he returned the item back to our warehouse, but unfortunately, we did not receive any responses from the customer. 
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website states that you can return items for a full refund but they are now saying I have to pay $30 to return to : ******************************************************************************************************** Zip Code: ****** Phone number: ********** These bras are not sized correctly. They are way too small, not equivalent to the size ordered.

  Business Response

  Date: 08/23/2024

  Customer ******************************* placed order *********** including ************** - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra on August 7, 2024. The items were shipped out on August 9 by YunExpress. You can track the order by this link: *************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on August 17, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we would like to offer a 70% refund of the products cost or she/he could receive a full refund when she/he returned the item back to our warehouse, the customer decided to get a 70% refund to end this matter.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

• Initial Complaint

  Date:08/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2024 I ordered 2 ***************. They do not fit. I ordered a size 40 and was sent an XL. I have tried to contact the company to return them and get a full refund but can not get a response. They do not include an address or phone number to reach them at. I believe this is a scam job.

  Business Response

  Date: 08/19/2024

  Customer ********************************* placed order *********** including ************** - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra on July 25, 2024. The items were shipped out on August 5 by ***** You can track the order by this link: **************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on August 7, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, we did not receive the customer's response. Without sufficient evidence, it would be hard for us to take any further action.

  
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  

  
  

• Initial Complaint

  Date:08/15/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KATYCHARM WHAT A JOKE!!! they filled my order and refuse to refund me. I ordered 2 of the same size and one is 2-3 inches smaller!!!ONE I cannot wear at all!! They only want to give me a 30% refund!!!DONT ORDER FROM THIS COMPANY!!!

• Initial Complaint

  Date:08/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mistakenly ordered two bras from ************************** based on their ******** ad (I should know better!). The bras that arrived were too small. They demand photos of where the bras don't fit - I refuse to send them gratuitous photos of my boobs!! They refuse to honor their return policy. I returned the bras to the address on the packaging. They continue to refuse a refund. So I have no bras and no refund. This business is obviously not legit and should be investigated, closed down and damages paid to all ripped off customers. I can't find a business filing or registered agent for them in ***. A class action lawsuit should be initiated against them.

  Business Response

  Date: 08/12/2024

  Customer ************************************* placed order *********** including ************** - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra on July 11, 2024. The items were shipped out on July 21 by ***** You can track the order by this link: **************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on July 24, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.

  However, the customer returned the package to the carrier's address before receiving our approval, it ****** violates our Return and Refund policy, furthermore, without sufficient evidence, it would be hard for us to take any further action.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

  
  

  Customer Answer

  Date: 08/13/2024

  I am rejecting this response because: No where on their website did it claim you must send photos of the bra in order to receive an exchange or refund. The bra, in the size ordered, did not fit, plain and simple. There was no order confirmation form or return instructions included with the package. See the attached for their website guarantee on ******************************.

  I have also attached a pdf copy of their exchange/return policy from their website. ******************************/return-policy/. Again, no where does it say photos are submitted, and guarantees satisfaction. I was not satisfied because the bras didn't fit, I ordered their largest cup size, DD, and it fit more like a B! I was not happy and wanted to exchange for a refund.

  Also attached is a copy of the return package. I returned it to the shipping address because they failed and refused to provide a return address. Additionally, afterwards I was told in their email I would have to return it to ***** for $20-30.

  They have changed the text on their website regarding exchange/returns since I filed my claim. I had copied and pasted it into an email communication with them as follows:

  Discover the Katycharm Difference with Our 45-Day Satisfaction Guarantee
  At Katycharm, your satisfaction is our priority. If youre not entirely pleased with your purchase, you can return or exchange it within 45 days of purchase.
  How Our Return and ************** works
  If you prefer a refund, returns are straightforward and hassle-free.Simply send your item back and submit your proof of return shipping, and well promptly refund your purchase.
  Refunds are available for requests made within 30 days from your purchase date. [Emphasis added.]

  From their responsive email, they then claimed:

  According to our policy, the return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition. 
  Moreover, the package will have to be returned to our warehouse in **** so it will cost expensive postage (about $20-$30) to return. 
  
  The address on the package is only our transporting partner, if you've returned the package to it, the package will be disposed of and we will not receive it. 
  
  All the packages that are sent back to another address that is not our Asian address will not be accepted for an exchange or a refund.

  Why do I have to provide them with proof that the item doesn't fit, and I don't want it for that reason? No legitimate business in the *** makes that kind of demand on returns also a order form, and return form is included.

  Additionally, I can't find a business license for this outfit. Are they a corporation? LLC? Are they paying taxes? They should be investigated, and I will also be contacting the state ************************* and potentially a small claims civil action for refund and damages.

   

  Business Response

  Date: 08/14/2024

  We regret that the item was returned before receiving our approval. According to our return and refund policy, returns should not be sent to the address on the package or our website. Returns should only be sent to the address we provide once the return request is approved.
  Unfortunately, we cannot assume responsibility for items returned to addresses other than our designated warehouse. However, as a gesture of goodwill, we are offering a 30% refund on the products value. If he/she would like to receive a full 100% refund, please retrieve the package and contact our customer support at ************************************** for the correct return address.

  Customer Answer

  Date: 08/15/2024

  I am rejecting this response because: Their newly stated return policy is extremely unrealistic. How would I retrieve the package from the **** since its been sent. This business is totally unrealistic in their return expectations, obviously hoping to discourage customers from returning products so that they can keep the funds. I should be issued a 100% refund. No if ands or buts. A legitimate business would offer a full refund and honor their guarantee. If the 100% refund is not forthcoming, I will be taking further action.