Business ProfileforAirport Home Appliance

10/8/22 I bought 4 appliances for a total of $$22,597.94, including a ****** and Paykel Induction Range ($10,499). It was on backorder and was finally installed ~ 3/2023. Unfortunately the range did not work upon installation. It was eventually replaced by F&P, but the replacement also did not work. F&P agreed to a refund on 2/10/24.The refund had to be processed through the retailer. I contacted the store and decided that I would replace with a comparable Thermador induction model. I mentioned to manager (*****************************) that the cost of the ranges had increased about $1000 since I had originally purchased in 10/2022 and that I had yet to receive a working range. I asked if an adjustment could be made to account for the price increase, and I was told that the actual price of the range could not be adjusted but that they would find a way to account for the difference.Meanwhile, it took multiple visits to the store, texts, and emails to get the refund processed. I worked directly with the manage *****************************, who would commit to getting it taken care of and promise to get back to me, but then would not. Finally after 3 months of this I received the Thermador replacement range (delivered/installed 5/13)I was told by ***************************** on 5/10 that given the price difference and the delays he would work out giving some credit back and provide an extended warranty and that he would get back to me on 5/13. In the following week I Ieft 2 voicemails (no response). I sent an email 5/24 and ****************** responded and said he would get back to me on 5/28 (did not). I emailed June 14th and he said he would get back to me by 6/15. I received an email stating that they would be assessing a 3 year warranty (value of $430) and that he would send that by June 17th (did not send).6/24 I sent email stating dissatisfaction. 6/25 ****************** wrote that he would reach out to F&P to see what they could do and would get back to me 6/28. Have not heard back.