ComplaintsforAirport Home Appliance
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
10/8/22 I bought 4 appliances for a total of $$22,597.94, including a ****** and Paykel Induction Range ($10,499). It was on backorder and was finally installed ~ 3/2023. Unfortunately the range did not work upon installation. It was eventually replaced by F&P, but the replacement also did not work. F&P agreed to a refund on 2/10/24.The refund had to be processed through the retailer. I contacted the store and decided that I would replace with a comparable Thermador induction model. I mentioned to manager (*****************************) that the cost of the ranges had increased about $1000 since I had originally purchased in 10/2022 and that I had yet to receive a working range. I asked if an adjustment could be made to account for the price increase, and I was told that the actual price of the range could not be adjusted but that they would find a way to account for the difference.Meanwhile, it took multiple visits to the store, texts, and emails to get the refund processed. I worked directly with the manage *****************************, who would commit to getting it taken care of and promise to get back to me, but then would not. Finally after 3 months of this I received the Thermador replacement range (delivered/installed 5/13)I was told by ***************************** on 5/10 that given the price difference and the delays he would work out giving some credit back and provide an extended warranty and that he would get back to me on 5/13. In the following week I Ieft 2 voicemails (no response). I sent an email 5/24 and ****************** responded and said he would get back to me on 5/28 (did not). I emailed June 14th and he said he would get back to me by 6/15. I received an email stating that they would be assessing a 3 year warranty (value of $430) and that he would send that by June 17th (did not send).6/24 I sent email stating dissatisfaction. 6/25 ****************** wrote that he would reach out to F&P to see what they could do and would get back to me 6/28. Have not heard back.Initial Complaint
05/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We purchased a $3,747 (tax included) SBC5790IM Liebherr fridge from Airport Appliance **********, **, on Feb 1, 2024. The refrigerator was delivered in perfect condition March 11, and installed March 12 by a contractor who was recommended by the Airport Appliance salesperson as our icemaker water line needed to get fixed. Upon installation, the refrigerator was working perfectly fine and in excellent condition when the contractor left. Also on March 11, we called Airport Appliance to send a team at a cost of $189 to reverse the fridge doors since the Liebherr fridge's doors are "reversible". The Aiport Appliance (AA) team came on March 15 '24 to reverse the two doors, but even before the team left, it was evident that the job was not done properly as it apparently led to a fried panel and, therefore, to a non-functioning refrigerator. We also found a dent on the lower freezer door that was not there prior to the March 15th AA team service call for the door reversal. Even after many emails, phonecalls and even a **************** Employee confirming that the fridge's doors were improperly reversed, Airport Appliance has not refunded us our cost of $3,936, and picked up the unit as we requested on April 3, and a second time on April 9. No one at Airport Appliance has taken any responsibility for this clearly incompetent job - instead, Airport Appliance tried to have Liebherr pay for any repairs, putting us in the middle of it all. To sum up: No one from the Airport Appliance customer service team or management has reached out to us to assist us - we want Airport Appliance to take the unit back and refund us the $3,936 - Airport Appliance ********** has our photos/invoices and the **************** report.Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a refrigerator from Airport Home Appliance in ********** Ca paid in full with my debit card total of ********. I was told by the sales representative I would receive it in 2 weeks as of today 05/02/2024 my purchase day was 04/08/2024 I have not been given an update so I called ***, and **** , and left messages to ****** that I would like to cancel because I had no communication as to when I would receive my item. I would like Airport Home Appliance to refund me to my debit card immediately so I can buy some where else so my insulin I have in the old one does not expire Can you please help me get my refund thank you.Initial Complaint
02/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a new stove for my house online and the company is informing they had a glitch in the system and is trying to have me pay full price for the oven when they advertised a different price. I paid for shipping and waiting for my oven. I had ordered this online. So I am not sure which store I chose **********. But I believe it is their website I ordered from.Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In January 2023 I bought a new ** refrigerator from Airport Appliance, for $1,899.77 (model LRFLC2706S). Once we had it started and filled, we noticed a design issue: the left door lacks a damper, so when it shuts it clangs shut hard, knocking everything over. (The right door has a damper mechanism.). I called **, who suggested levelling the fridge. That was not the issue. So I called Airport, who sent the installer to try tilting it forward; that also had no effect. Since then I have had mutilple communications with the salesman, who told me he would get the problem solved; then a manager (***************************) who acknowledged the problem and said she would solve it, but who then went silent, finally repsonding that another manager, ****, would get back to me. I have left him several messages and sent an email with no response. I have also written **. I told Airport that if I didn't hear back last week, I would contact the BBB as well as the *** and **** of ******** Affairs. I am now doing so.** and Airport need to either figure out a fix for the door or replace the fridge with a comparable model without this flaw. I don't want to have spent $2000 for a fridge that knocks everything down when you shut the left door first.Initial Complaint
02/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On January 3, 2023 I ordered and paid for a Bosch Dishwasher and supply hose to be delivered and installed at my residence on January 10, 2023. The total of $839.88 included $155 for installation. The dishwasher was delivered, but the man who was to install it said the shut-off valve was inoperable and he could not do the installation until it was fixed. "Call when it is repaired." I employed a contractor to fix the shut-off and called Airport Home Appliance contact number for plumbing *************) and found it had been disconnected. I then contacted ***********, *********************, who offered no help. I finally paid my local contractor to install it. In future conversations with someone identified as ******* (1/15) I was told a refund would be given for the fee I had paid for installation. I am worn down by fees I paid to have a broken machine repaired ****** Kenmore - another complaint I filed earlier) and ******** with this charge. I feel I have paid too much for too little!Customer response
03/10/2023
Thank you so much for your assistance. I spent a great deal of time trying to contact the right person in the right job to obtain a refund. I believe this applies to the refund for installation of a dishwasher for which Airport Appliances charged me but did not do.
The full amount was refunded to my **** account this week. It was a modest amount added to a good deal of frustration and adding up to a lot of wasted time and effort before I thought to contact you. I do appreciate your valuable assistance. Many thanks.
*****************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
5 complaints closed in the last 12 months.