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          Find a Location

          Biossance has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Biossance

              5885 Hollis St Ste 100 Emeryville, CA 94608-2405

            • Biossance

              251 Little Falls Dr Wilmington, DE 19808-1674

            Business ProfileBiossance

            Beauty Supplies
            Multi Location Business

            Contact Information

            5885 Hollis St Ste 100

            Emeryville, CA 94608-2405

            Visit Website
            (844) 688-5885

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            Biossance has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Biossance

                5885 Hollis St Ste 100 Emeryville, CA 94608-2405

              • Biossance

                251 Little Falls Dr Wilmington, DE 19808-1674

              Location of This Business
              5885 Hollis St Ste 100, Emeryville, CA 94608-2405
              BBB File Opened:
              12/17/2021
              Read More Business Details and See Alerts

              Customer Complaints

              22 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/02/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              I purchased products from Biossance and spent $367.82 on April 29, 2024. I had an allergic reaction to the products and just wanted to return them. I reached out to costumer service and provided them all the information required along with pictures of the reaction. They would not submit a return until it went through some investigation. Eventually after telling them I would report it to you guys, then finally gave me a return label. I shipped all of the items back on May 13, 2024 and they were delivered to their facility on May 16, 2024. I have contacted them many times and provided them with the tracking number and proof of return and they have not reimbursed me. I have reached out multiple times to them and asked for phone numbers without any answers with a phone number and continue to tell me they are putting it through all different areas to work on. My original order number was ********* ******* tracking number was **************************
              Read 21 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kathryn B

              02/07/2024

              I purchased a cleanser that left me with dry welts all over my face. My face is red, dried out, and it looks like dozens of bees stung me. Ive never had issues with skin products and dont have sensitive skin. When I contacted their customer service team, they refused to provide a refund or an alternative product. They basically stole from me and sold me a defective product. Its like they sold me a bottle of acid to wash my face with.
              Read 2 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

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