Reviews

Review Details

• Review fromRyan Y

  Date: 05/02/2025

  1 star

  Ryan Y

  Date: 05/02/2025

  Ordered nespresso pods for delivery not knowing that they no longer use ****** Package was supposed to be delivered yesterday 5/1/25 but I got a notification that the delivery was unsuccessful. Today is 5/2/25 and I got the same unsuccessful delivery update on my tracking info. Called jitsu to find out that the driver that picked up my package in 5/1/25 cannot be contacted and basically disappeared?? They told me that I have to call nespresso for a refund or have them basically figure it out. This is crazy. ********* is then telling me that they will be reattempting delivery. WITH WHAT DRIVER AND WHAT PACKAGE? Never ordering for delivery again I guess. How nice of an inconvenience.

  Jitsu

  Date: 05/05/2025

  Hi ****,I apologize that you did not receive your Nespresso box. This driver that did not deliver the box is now blocked from our delivery platform going forward. We will contact ********* on this box to let them know that the box is no longer available to be delivered. I apologize for the poor experience you had. Please let us know if there is anything else we can do to assist.Thank you,*****

• Review fromRyan B

  Date: 05/01/2025

  1 star
  So, i have been a Jitsu "driver" for a little over a month. My third day of getting a route, the first drop off was in a busy area, with no parking available. I ended up parking in an alley, next to some buisneses facing the street. It took me about 5 mins to find address (behind businesses on block) and I forgot to lock my doors. My bad, cause on the third stop I realized someone took that package, qhile i was at the first stop. I immedatly called dispatch to inform them. They seemed understanding, and told me to finish route and reach out to support email which i ****** took over 2 weeks for them to respond. And when they did, all they asked was if I filed a police report. I had not done so, as no one had suggested it at all up to that point. So I did. Took about a half hour, and I got the usual we got your report, we will give you a case number soon. Well, they never got back. Then, finally after almost a month of trying to resolve this, i was suspended due to the missing package. They said id need the police report number or they cant help me. So now, because they waited so long, and because the police dropped the ball, im screwed. The way this place is run is insane. Tickets are suposed to be available daily at 5:30 pm, but most days there none available. Then, when you get to the depot, the man running it seems to favor some people over others, letting some choose things and not others. On monday, i waited over 2 hours in line to get an order, because i got a ticket. No one ever reached out and told us why there was a delay and i finally asked to be removed from ticket, because thats so rude to treat people like that. I am interested to see the response from Jitsu because so far, i have been treated like yesterdays trash, and would like to know why. Go back and re read your human rights statement cause you guys missed the boat, by far, in almost every way. Btw, not 1 single mention of protocol 4 missing packages anywhere in training or otherwise.

• Review fromJennifer G

  Date: 04/29/2025

  1 star

  Jennifer G

  Date: 04/29/2025

  I do not like this courier service at all for Factor. My first delivery was fine. I doubt it was jitsu that delivered it. My next delivery I get a notice that my delivery was attempted (which it wasn't) and that my address is wrong (which it's not as delivery was made here before and I have been at this address for more than 10 years). I tried contacting jitsu first but no success. Factor refund me my shipping fees and credited the money for the food to my account for my next order. I fully believe that the person delivering my food stole it. But, I have no proof. But after seeing so many complaints about Jitsu I wouldn't be surprised if that was the case. I cancelled Factor a couple of years ago because my shipments were late. I decided to give them another try. The first order was great. The second delivery today, 4/29/25 was awful. Factor get rid of Jitsu!!!

  Jitsu

  Date: 05/05/2025

  Good Morning ********, I apologize that you are having trouble receiving your Factor boxes. The last box was failed by the driver because they said they could not locate the address. We will report this driver for not delivering, I'm showing that the first order was dropped off at the front desk. Is that your preferred place to drop? We have the address on file as ***********************************************************************************************. Can you please confirm this is correct and no additional instructions are needed to deliver? We will make the following changes to your account ****. VIP Designation Your account will be marked as a VIP delivery in our system. This signals all our drivers to slow down and take extra special care with this ***************** Partner Change We will be removing the current delivery partner from your deliveries and coaching them on proper delivery procedures. Well work directly with the new delivery partner to ensure they understand all the delivery instructions and the importance of getting your package right to the front door.Thank you,*****

  Jennifer G

  Date: 05/07/2025

  So today my factor was delivered for another order I placed because of the failure of the previous delivery. There seemed to be no problem with this driver finding our enormous office building. I checked on my initial deliver and it was Jitsu. So 1st delivery fine, 2nd delivery with Jitsu the address was supposedly wrong, 3rd delivery with Jitsu same address and no problem. I think the problem is the one driver was incompetent and lazy. I may be canceling factor though.

• Review fromBob S

  Date: 04/14/2025

  1 star

  Bob S

  Date: 04/14/2025

  ********** uses them on occasion and it is always a problem. Late or damaged boxes. Why would I want fresh food delivery at 10PM when the delivery started at 1:30 PM. Ive complained to Hello Fresh about their service. Other delivery providers are fine, but the vendors should take note since we will cancel if you keep using them.

  Jitsu

  Date: 04/28/2025

  ***, we are extremely sorry for the delivery issues you have experienced. I was not able to review any orders with the information provided. Please email us at ******************************************* for follow up to your deliveries. We want to ensure all future deliveries are done to your satisfaction

• Review fromAnthony M

  Date: 04/13/2025

  1 star

  Anthony M

  Date: 04/13/2025

  I recently subscribed to Factor, a meal prep company, and was eager to try their service. Unfortunately, my experience has been marred by repeated issues with their delivery partner, Go Jitsu.Go Jitsus 12-hour delivery window is already inconvenient, but their performance has been far worse than expected. During the first week, their tracking system was inconsistent, frequently adjusting the delivery time and ultimately completing the delivery at the very last hour. To make matters worse, the driver carelessly threw the package on the steps and left without any consideration.The second week was even more disappointing. Although tracking updates were provided, the delivery never occurred. This lapse in service is unacceptable, especially for a company like Factor that relies on timely and reliable deliveries.While Factors meals may be of high quality, the choice of Go Jitsu as their delivery partner undermines the overall experience. The unreliable service, poor package handling, and missed deliveries have left me dissatisfied. Once Ive used my remaining credits with Factor, I intend to cancel my subscription unless significant improvements are made to the delivery process.I hope Factor reconsiders its partnership with Go Jitsu to better serve its customers and uphold the convenience they advertise.

  Jitsu

  Date: 04/28/2025

  *******, we are extremely sorry for the delivery issues you experienced. I was able to find orders under your name but with different addresses. It would be helpful to get additional order information. If you email us at ******************************************** we will try to ensure your satisfaction with future deliveries

• Review fromLei W

  Date: 02/22/2025

  1 star

  Lei W

  Date: 02/22/2025

  Most illegal and unreal treatment to drivers by the ****** manager *** ***** who is very unprofessional

  Jitsu

  Date: 03/06/2025

  Leidona, I am sorry if you had a poor experience as a driver for Jitsu. I have forwarded your review and comments to our Driver Support team. If you would like to follow up with them directly, please email *************************************

• Review fromNora H

  Date: 02/19/2025

  1 star

  Nora H

  Date: 02/19/2025

  Deliveries by Jitsu always late or not received at all. My Home Chef deliveries I have reported my deliveries for several weeks of which last week was the first and only time I received it as contracted/on time. I was tracking the order this past week which was Monday February 17th, 2025 it was to be delivered and it showed the delivery vehicle in my town. The delivery car stopped for the entire night in a condo complex about 5-10 minutes from my house. I received the text at 12:03 AM that my delivery would be delayed (once again) which is four hours after the delivery window. Next morning I am once again tracking this morning and it shows delivery vehicle is now several towns away still did not deliver my package prior to going to other towns. Later tracking shows the vehicle once again in my town 5-10 minutes from my house, expecting my deliver although late but once again they text me at 12:03 AM on 2/19/25 and tell me my deliver failed. It failed??? Where is my package, what happened to my package?? No explanation no email just failed so did someone steal my package??? Many questions but if they are stealing packages I need to know so I may file a police report.

  Jitsu

  Date: 03/06/2025

  ****, we were unable to find a Home Chef delivery order under this name. Can you please email ******************************************* with order information so we can ensure your satisfaction with future deliveries

  Jitsu

  Date: 03/06/2025

  ****, we were unable to find a Home Chef delivery order under this name. Can you please email ******************************************* with order information so we can ensure your satisfaction with future deliveries

  Jitsu

  Date: 03/06/2025

  ****, we were unable to find a Home Chef order under this name. Can you please email ******************************************* with order information so we can ensure your satisfaction with future deliveries.

• Review fromIvory J

  Date: 01/26/2025

  1 star
  I wish I could give them zero stars. They reported that they “damaged” my box accidentally during transit. The real issue is they didn’t create a shipping label because I’ve complained several times about them not delivering my ********** box to the correct door. The instructions are simple. Many people follow them and I tip them well for doing so. However…the drivers with this company seem to be ***********, ********** and/or they don’t care for their customers. As reputable as ********** is…they should really be ashamed of themselves for using an inferior delivery service like *******.

• Review fromAdelheid D

  Date: 11/18/2024

  1 star

  Adelheid D

  Date: 11/18/2024

  This business is unreliable, as most complaints are showing. I have asked them multiple times concerning Factor orders that are not arriving by 8 pm as advertised. When I submit a complaint or inquiry to their customer service email, I get the same message over and over: "the Eta for your package is 8 am -8pm" it's the only answer I have gotten multiple times for parcels that are late after 8 pm. There is no customer service team, and if there is, their business is not solving customer complaints.

  Jitsu

  Date: 11/22/2024

  Hi ********,We are extremely sorry for the delivery issues you are experiencing. I looked up your past orders from Factor and out of the last 14 deliveries, the last 2 orders were delivered after 8 pm , less than 30 minutes after 8 pm. I will address this with our transportation team. The other 12 orders were delivered well before 8 pm EST. We do have a customer service team which can be reached at 855-249-SHIP or ************************************* You can also escalate any issues at ******************************************** Please email me at ******************************************* for further discussion regarding your service. We want to ensure all future deliveries are done to your satisfaction.Below is the delivery information for orders since 9/1/24.11/18/24 ******** ****** ******************************************************************** SUCCEEDED Front Doorstep @07:18 PM CST 11/11/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @07:25 PM CST 11/04/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @07:45 AM CST 10/28/24 ******** ****** ******************************************* SUCCEEDED Front Doorstep @01:02 PM CDT 10/21/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @04:20 PM CDT 10/21/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @04:19 PM CDT 10/14/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @12:35 PM CDT 10/07/24 ******** ****** ******************************************* SUCCEEDED Handed to Customer @06:36 PM CDT 09/30/24 ******** ****** ******************************************************************** SUCCEEDED Front Doorstep @03:49 PM CDT 09/23/24 ******** ****** ******************************************* SUCCEEDED Front Doorstep @11:34 AM CDT 09/16/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @08:54 AM CDT 09/09/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @02:01 PM CDT 09/02/24 ******** ****** ******************************************* SUCCEEDED Front Doorstep @04:34 PM CDT 08/26/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @01:54 PM CDT

• Review fromAndrea F

  Date: 10/31/2024

  1 star

  Andrea F

  Date: 10/31/2024

  Jitsu is very unprofessional. If yall dont get your packages and its in limbo just know they close their warehouse while drivers are still out likely to save on cost. So drivers are instructed to take your packages home til it opens next. Ive not heard of a driver saying nah im not even returning it but i wouldnt be surprised cause they dont offer no additional pay to them for this additional service.

  Jitsu

  Date: 11/05/2024

  I do not see any deliveries to ****** ********* by Jitsu.