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ComplaintsforShowers of Flowers
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On or about 12/12.21 I purchased an funeral arrangement for my nephew ************************* . The purchases was made from Showers of Flowers florist in ********** **. After purchasing the arrangement for $250 from owner **** . I gave him specific instructions to delivery the flowers and place them in the chapel that my nephew would be in . I also asked him to take pictures he did not ,**** assured me he would do as I requested. The following morning I received a text from ****, as he left CPS ********************* explaining to me that , he attempted to enter ***************** to deliver my arrangement. He said he was not allowed to enter the building which I found odd . He said he released the flowers to a young female employee from *****************. **** went in to say after begin to leave the area he received a call from ***************** stating that the young lady had dropped my arrangement destroying it . I am still crushed by my flowers being destroyed . I made that arrangement especially for my nephew because I could not be in attendance. To learn that my flowers were destroyed during the time of Erins wake totally crushed me . **** then told me that ***************** would reinburse me the actual cost of the arrangement which was $403.33. **** stated ***************** would be releasing the check to him , that he would refund me the total cost of the arrangement, he said because of the situation that the least he could do was give me the $403.33 . After **** received the $403.33 from he did not give me the $403.33 like he agreed to do so. Instead he argued with me he refused to give me the $403.33 instead to refunded me $250. So he basically lied to ***************** about the price that I had paid for the arrangement. I would like to receive the balance of the $403.00 to be paid in a US post office money order . I have used Showers of flowers on several occasions, Ive spent over $1,000 on flower arrangements. For **** to conduct himself in such a unprofessional manner is disheartening .Business response
05/16/2022
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.