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Business Profile

Health Care

CEP America LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 138 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CEP AmeCEP America California is attempting to charge me for an emergency room visit that occurred 11 months ago, on May 5, 2024. The first bill I received was dated April 7, 2025, and it is labeled as a final notice. I believe they are trying to balance bill me. It has been nearly impossible to get in touch with them. I have sent emails, left messages, and waited on hold for over four hours in an attempt to speak with someone. All I want is to receive a copy of the bill so I can review it and understand what I am being charged for. It feels like they are trying to wear me down into simply paying the bill, as reaching a representative is extremely difficult.

    Business Response

    Date: 05/05/2025

    Please see attached response. Thank you

    Customer Answer

    Date: 05/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seen in the ** on 2/1 and was already billed for this visit both the ** Visit and the **** Both were billed through the hospital. This charge was also not on the estimate provided. I did not receive these services through this company and these chrages need to be reversed. CEP America is double billing for the same services that were billed through the hospital!Now they are trying to send me to collections for their fraudulent billing.

    Business Response

    Date: 04/21/2025

    Please see attached response. Thank you. 

  • Initial Complaint

    Date:03/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep getting calls from the automated service, no human to talk to. I had medical bills resulting from a car accident that is 100% covered under my car insurance however, after a multitude of contact attempts State Farm nor myself can speak to any representative. Now they are reporting to collections when the bill could have been paid since November, it's now March and the redundancy of negligence on behalf of this company that obviously has no buisness running interference in people's lives. This reminds me of a Dubai phone pharming scam.

    Business Response

    Date: 04/03/2025

    Please see attached response. Thank you

  • Initial Complaint

    Date:03/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from a company called ******* also known as CEP america. I called them to see about a discount or payment plan. I called 7 times and nobody would answer the phone. I also sent 3 emails and got no reply.

    Business Response

    Date: 03/26/2025

    Please see attached response. Thank you

    Customer Answer

    Date: 03/26/2025

     
    Complaint: 23102839

    I am rejecting this response because:

    Sincerely,

    ******* ********

    Business Response

    Date: 03/31/2025

    Please see attached response. Thank you.

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill stating I owe around $1,200 for an er visit in September of 2024. Ive called this company twice, on hold both times, 23minutes the first time and 16minutes the second time. I left a voicemail asking them to call back about this bill and they never have. Seems more like a scam than an actual business.

    Business Response

    Date: 02/21/2025

    Please see attached response.   Thank you

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the ****************************************** Emergency room on 06/02/2024. This bill is specifically for the ER Physician (******* ****** D.O.) this billing is called Vituity thru CEP AMERICA LLC. They had me listed as selfpay/no insurance so I called them to give them my insurance information Priority Health Vital PPO ******** and I thought that would take care of it but it did not they still didn't bill the insurance (I gave called priorty Health 2 times to help with this ******************************** ************) and yesterday the Vituity bill came again at the same amount before insurance $832.00 I also called ******** to have them check into it. I am reporting this to you because it seems like I am giving all the necessary insurance information to this billing company and they are still not sending it thru the insurance, I am more than happy to pay what I owe, but until they put it thru the insurance and have a correct bill with the after insurance amount I do not know what I owe. I do not want this to go to collection I pay my debts and I work hard to keep a good credit rating. I do not wish to have a negative view on my credit just because a company isn't billing correctly, and trying to overcharge me. I keep trying to call this buisness but every time I do it says "it is closed for the day and to call during normal buisness hours Monday thru Friday 6am to 6:30pm, we'll I have called around 8am during those days and it is the same message. It's almost like after my initial call with them that my number gets redirected to that. I just want to be able to pay what I owe and not a bill that isn't correct.

    Business Response

    Date: 02/20/2025

    Please review attached response.  Thank you

    Customer Answer

    Date: 02/20/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***********

  • Initial Complaint

    Date:01/23/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the local Ascension Sacred Heart Emergency room in May of 2024 for a wound on my arm that required stitches. I received my insurance statement later, and it stated that I owed nothing. Just today, 8 months later, I received a "Final Notice" from CEP AMERICA LLC, stating I owe the "rendering provider," the **** who treated me, $1,257.00. Until this letter, I had received no correspondence from CEP America. Furthermore, they list my primary insurance as ************************ I provided my insurance information to the hospital, and they have it on record as reflected on my insurance statement. I tried to call CEP America to discuss the matter with someone, but a recording stated that all employees were off today for a scheduled training session. This feels very much like fraud. I am not comfortable paying this company anything due to the length of time that has passed, their subtly and intentionally threatening letter, and the fact that they have not contacted my insurance company even though the hospital, and the attending ****, had access to my insurance information.

    Business Response

    Date: 01/27/2025

    Please see attached response. Thank you.

    Customer Answer

    Date: 01/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I am satisfied that the business (after 8 months have passed since the date of service) will finally send a claim to my insurance company. However, I am not satisfied with the following statements in the letter from ******* ********:

    1) The patient "was private pay with no insurance information given." This is absolutely false. I provided my insurance information to the hospital at the time of service.

    2) I was never sent an earlier statement in the mail or a text to pay message, as claimed in the letter. These statements are also false. I only received the "Final Notice" letter. 


    Sincerely,

    ******* *****

  • Initial Complaint

    Date:12/31/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CEP America loc, I do not have a contract Wakefield and Associates, They did not provide me with original contract as I requested

    Business Response

    Date: 01/09/2025

    Please see attached response. Thank you. 

  • Initial Complaint

    Date:12/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CEP America is responsible for the revenue cycle management of ****** Health; however, they are not the entity to which the debt is owed. There are concerns regarding fraud reporting, particularly involving employees located outside the country who lack the necessary knowledge and improperly remove patients' insurance information from their records. As a result, all bills are submitted as self-pay, even when patients have active insurance coverage. This situation can negatively impact a person's credit file. The CFO of ****** Health is aware of this issue and acknowledges that CEP America, formerly known as R1 ********, has improperly sold the business. The lack of empathy shown by the company is astonishing, and there have been no repercussions for their wrongdoing. This is also a ***** violation for selling Medical information to a third party.

    Business Response

    Date: 01/09/2025

    Please see attached response. Thank you. 

  • Initial Complaint

    Date:12/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a medical bill that hasnt been paid Ive only recently been off ******** and the last hospital bill I have is on a payment plan. I have never had services with this company and this is fraud. Remove yourself off my credit!

    Business Response

    Date: 12/20/2024

    Please see our attached response.  Thank you.

CEP America LLC is NOT a BBB Accredited Business.

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