ComplaintsforMed America Billing Services, Inc.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 9, 2023, I went in to the ** at *********************** in *******************. I presented mi drivers license with my current legal name, **************************** *****. Good Samaritan had Med America bill me. On 11/16/23, I paid the bill in full, $1,302.00 with my credit card. The confirmation number for the payment was *****. I clearly told them that my *******************************( my married name) is no longer my legal name that my legal name is now **************************** *****, the name on the credit card that ******** charged the $1,302.00. A few weeks later I realized that I did have ******* coverage so I called Viutiity and gave them my ******* number, **************. I asked the Viutuity employee to bill ******* and asked if they would refund my $1,302. 00. The employee told me that as soon as ******* paid Viutuity, they would send me a check for $1,302.00 two months later I received a check for $1,302.00 but it was written to *******************************. Not **************************** *****. I deposited the check in my checking account and later inquired if it had cleared. The bank said they did not see any deposit for $1,302.00. I lost the deposit slip so, on March 18, 2023, I called Viutiity and asked them if Bank of America had returned the check to them, which is what banks do in such cases. They told me they had not received the check back. I asked them to send me a new check, since the money from the first check was still in their possession. The employee told me that they would not send me a new check. I asked to speak with her supervisor, ***. I explained to ***, the supervisor that when I made the credit card payment I had given them my current legal name which was the name on my credit card and had asked them to update my records. *** said she would send me a new check but she never did. Today, I called. they told me the check had cleared. I asked for a copy of the front and back of the cleared check but they refused. Please help me get a refund.

  Business response

  06/18/2024

  See the response attached. 

  Customer response

  06/25/2024

   
  Complaint: 21798350
  
  I am rejecting this response because:
  
  Sincerely,
  
  **************************** *****

  I never received the response from the business.  If the business claims that the check was cashed.  I need a copy of the front and back of the cleared check as proof that Bank of America cashed the check. 
  sincerely 

  **************************** *****.
  

  Business response

  06/26/2024

  Please see attached PDF of the front and back of check.  The check was cleared on 12/19/2023.  Thank you.

   

• Initial Complaint

  01/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Received first bill after Nov. 10 by Med-America doing business as Vituity. Called by Nov. 22 to see if I could set up a payment arrangement and receive hardship discount. Paid $50 toward bill that was marked late on my first bill. I didnt receive first until November though my hospital visit was in August. Received second bill Dec. 23 as final notice. **** was marked Dec. 15, but not mail until Dec. 18 or after. Had employees calling me starting Dec. 27 over late ****. Called three times before New Years over bill I just received. Paid final bill within 2 weeks of getting bill because of this companys harassment. Will never do business with this company again or go for medical treatment at hospital that does business with this third-party ******. Found this companys billing practices concerning - marking bills as late, even on the first bill and harassing customers over less than $100. I have multiple phone messages from Dec. 27 where the company employees have called my phone asking for payment, while I am at work. I understand people not paying their bill, but harassing customers who have been paying their bill the month before isnt becoming for a company that has a A+ rating that clearly isnt representational of their customer service. This company shouldnt have a A+ rating because their service is mediocre. After telling their service representative I was complaining because of harassment and bills marked final notice, etc. the representative never offered to let management know or offered to resolve my complaint in any way. I did tell the representative I would be filing a complaint. I am paying on three hospital bills, plus this companys bill. The other billers have not treated me how this one has and I owe more money to them. I also paid all my bills on time and have excellent credit. Would like an apology from the company over the harassment and to see a change in billing practices. Marking a second bill as final bill is unethical at best.

  Business response

  01/11/2024

  Please see our attached response.  Thank you.

• Initial Complaint

  02/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was treated at for an injury that was releated to work. I gave all info to workmans comp. They tried to reach this company by email and phone with no contact. I have called , asked them to call me back and entered all information online. No contact was made and no changes have been done to my bill. This is the worst company I have had the displeaure of dealing with.

  Business response

  03/02/2023

  Please see our response. Thank you. 

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MedAmerica Billing Services is the third party handler for billing providers including CEP America, LLC. Med America is over charging for invoices, I have received over thirty (30) invoices from MedAmerica Billing Services in the amount of $36.00 for one (`1) page invoices, further they have included a $16.00 mailing charge and e-delivery fee. This is a direct violation under State and Federal Statutes, MedAmerica Billing Services is a strong arm provider with a pay wall for clients to have access to their itemized bills. This needs to be fixed immediatley and if it continues, please accept this is as notice of a formal lawsuit which will most likely become a class action due tot he amount of people harmed by MedAmerica Billing Services unfair and unethical business practices.

  Business response

  01/26/2023

  Please see our response attached.  Thank you. 

  Customer response

  01/27/2023

   
  Complaint: 18827413
  
  I am rejecting this response because:

  Please see the attachment for clarification of this complaint. 
  
  Sincerely,
  
  *****************************

  Business response

  01/30/2023

  Please see our response attached.  Thank you. 

  Customer response

  01/30/2023

   
  The information you provided is innaccurate, your office charges a $16.00 postage fee, this is not in accordance with the previous cited ******* Statute 

  
  

  *******

  760 IAC 1-71-3

  • Labor fee $20.00
  • First 10 pages $1.00 per page; no per page charge is allowed for the first 10 pages if a labor fee is charged
  • Pages 11 through 50 $0.50 per page
  • Pages 51 and higher $0.25 per page
  • Actual costs of mailing
  • Expedite fee:  Additional $10 if requests are to be mailed within 2 working days
  • Certifying fee: $20 if certified

  As discussed if the actual mailing cost is $16.00 please provide proof, otherwise you are in violation as cited above. 

  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

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