Business ProfileforGrocery Outlet Inc. ( Corporate Office )

I bought my mom a ****** Villains blanket - they are rolled up inside of cardboard tubes and sealed with plastic - for Mother's Day. When she opened it, it was not a ****** Villains blanket. It was some cartoon design that neither of us recognized and even ****** Lens could not identify! I didn't have the reciept because why on Earth would I keep it when I only bought a handful of expired food items and a brand new and sealed little throw blanket for my mother. I was told they could look it up with my card. Thank goodness. They'll right this wrong. I have the card I paid with and my I.D. with my at all times, perfect. I waited in line and then was guided to a different checkstand that was empty to await a manager. The manager - I have his name - finally came up and I showed him the absolute scam and pointed to the "****** Villains" blankets they still had on their shelves, explaining to him that this is legitimately fraud and false advertising and showed him that this cartoon is not even a ****** villain and how embarrassed I was when my mother opened it. He would not do the return, even when I asked for just store credit. They would not look up my transaction, they would not use my I.D. , they would not do anything for me. I was in tears; I was so angry and now even further embrassed. I am on a fixed income as I battle stage 4 breast cancer and they spat on my situation and could not care less about what they did or hold any accountability for the items they sell. I have never left a review on BBB but I've also never been scammed by a legitimate company either!

Hello,We are sorry to hear about your recent experience at one of our Grocery Outlet stores. Each Grocery Outlet store is independently owned and operated and we would like to forward your comments to the owners of the store where you shopped, so they can work to resolve this issue. Please let us know which store you shopped and we will forward your comments.Thank you.Grocery Outlet ****