Business ProfileforQuickpay Funding

I signed a contract with this factoring company in march 2016. Around 2020, I started having issues with them. They take money from the reserves accounts and will start deducting money from my bank account, without authorization or explanation, and when I tried to ask every time they will say because a broker didn't pay an invoice and have to recharge back. Every time I would ask for details of amounts and the name of the brokers and never gave me this. For the past years I have try to come to an agreement with them to get my contract terminate and they refuse to give me the release, claiming that i Owned money, which I should owned it, I know I have over 60k in my reserves accounts, this money was deducted from my invoices or payment back from brokers that i already cover. Due to all this issues i stop my business. At this day I've try to connect with them multiple emails asking for details where my money went and asking for the release letter, no communication from them. on the 26th of this month, finally somebody reach out to me by email and claiming if I pay them 10k dollars they will settle the account and give me my release letter, but they refuse to provide details. I'm asking the BBB to please get involve and help me to end this nightmare, since I'm not the only person they have done this. I need to start running my business again, but they have stop me since they refuse to give me my release.