ComplaintsforWilliam Brothers Building & Construction
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
William Brothers has failed to honor the contract we signed over 2 years ago. They have not even begun the primary project. Also, in our contract, and following the plan set by William Brothers, I borrowed $500,000 from 6 different Lenders. That money was to be held by William Brothers during the time of completing the project. During that time, William Brothers agreed to reimburse me as the loan payments came due. They have not done so. Checks they issued have bounced. My credit is ruined. William Brothers has said that the $500,000 I borrowed was put in one of the banks they use, and that bank went under.Business response
07/08/2024
The owner of the company met with **** less than two weeks ago and sorted out the issues with the payments. This should not be an issue anymore as far as we are aware.Customer response
07/16/2024
I reject this response.
William Brothers has not issued any new reimbursement checks. The last check was dated 7/18/24, and the overdue payments and penalties are piling up. New reimbursement checks are need immediately. William Brothers refuses to respond to my requests for a meeting. William Brothers also refuses to set up a date to pull the permit and to begin the project, as promised in the last meeting over 3 weeks ago.Initial Complaint
06/25/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
A solar system that it is not installed completely. Installation started In July 2023.Financing company alleges they paid contractor $65,000.00 when my contract is for $55,350.00 Attached are all the documents supporting my claim and need for help.Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 10, 2022 I paid William Brothers Building and Construction for a new roof. I tried to reach them this weekend about a leak and they have not responded. They gave me a 20 year guarantee. I have tried phone, email and text messages. Im unclear of what my next options are, if any.Business response
04/08/2024
Our roofer was there last week on Thursday. Please remove this from our account.Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Construction business promised completion of project at 18 months. That did not happen.Construction business promised customer will not pay for anything until the project is complete. That did not happen.Construction promised items (materials) will be to owners preference. That did not happen.Initial Complaint
07/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This company employs overseas 'cold callers' to harass random home owners into having work done to their homes. They claim I put my information for interest in having work done to my home, which is a complete lie as I have not ever done so. This manner of 'business' needs to cease immediately.Business response
08/07/2023
This is not a customer of ours and this has already been taken care of. ****** called our office directly to complain and we looked into the issue and the number he received a call from stating they were William Brothers was not one of our company numbers. He left a bad review for us on Yelp and ****** as well. Once we cleared up the situation, ****** removed the review from Yelp and changed the ****** review from 1 star to 5 stars. This should be proof enough that we have resolved the situation, but if not - please reach out to to him directly and he should confirm it as well. If not, let us know and we will contact him again directly.Customer response
08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/19/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was told that this would have no out of pocket cost and then they told me that I had to pay $45,000 resulting in me being scammed.Initial Complaint
12/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On October 6, 2022 I met with *********************, Project Manager of William Brothers Building and Construction who presented to me a Program from The ***** Administration stating that it was a ***** to help people go energy efficient. He stated that this program would be nothing out of pocket. He said that I would have to qualify, and we would have to see if there were any money left in my area. He asked me what I needed done to my house and I stated to him that all I needed was paint. He stated that I should have a roof and solar, I told him that I didn't need solar because my bills are usually no more than $65.00 to $75.00 a month. He told me that if I qualified, that I would be able to get both. We called a company Name Mosaic to see if I qualified. When we made the call, he told me that the people there were robot people so no matter what they asked me, just say yes and he would explain it to me later. At no time did he tell me that this would be a loan. I left town on Friday and I informed him that I wouldn't be home. He sent me an email to esign some information for the project and not knowing that it was for a permit, I signed it. We I returned home on Sunday I found out that they had started pulling the roof off of my garage. When I called him to find out what was going on. He stated that they had to move fast before the money ran out in my area. They uncovered my roof, it rained and my house got ruined. They started scrapping the paint off of my house and now they will not finish it until I sign more papers for over $100,000.00. They came and installed solar panels without permits and now I am being told by Rialto Code Enforcement that I will have to have them removed or I will be fined. When I tried calling and spoke with ********************* who is supposed to be the **** of the company, he stated that I knew that it was a loan. I told him that he was here when one of the calls was made and he watched ***** mute the line so that I couldn't ask anything.Initial Complaint
11/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Sales rep said it was "free" then it turns out that I had to get approved for a $40k loan? And they haven't installed the solar and I changed my mind. I don't want it now and he's giving me a hard time. They messed up my electrical and have not fixed it. The lights don't work in my bathroom or the outlets in my daughter's room.Business response
12/07/2022
Consumer Response /* (-5, 6, 2022/11/19) */ Update, ******** was able to negotiate a better payment amount we could afford. We are very thankful for his time and efforts and his staff. Thank you. Business Response /* (1000, 10, 2022/11/30) */ Client and ***** spoke on November 18 to resolve any misunderstanding that occurred. They were able to come to an amicable agreement. Consumer Response /* (2000, 12, 2022/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) A more reasonable price was presented.
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Customer Complaints Summary
10 total complaints in the last 3 years.
8 complaints closed in the last 12 months.