![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEncino Mail Boxes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 19, 2022, I went to Encino Mailboxes to ship two boxes from Encino to *********. I added insurance on both but the employee mistakenly put the insurance on one box only in the amount of $1000. *** Tracking number 1Z4231790392346177. Both were picked up by the driver at 4:10 and I have a signature. The uninsured package arrived, but the insured package did not. I went into the store and asked if the owner could start a claim form to locate my package. For weeks, *************************** told me he was having computer issues preventing him from filing the claim with ***. After several conversations, he was finally able to proceed. On November 1 he sent a copy of a reply from *** stating that the supporting documents for the claim had been received. He told me that as the agent for ***, he was the only person who could handle this claim. On November 27, he received a notice that the box had not been found and to please promptly submit the required information listed i.e. Actual cost, replacement cost, original receipts if available, shipping record, and that "if the required documents were not timely received by ***, the claim may be denied". He sent that letter to me on December 3. I supplied him with all of that information, including pictures, on December 8. I was mistakenly assuming that he then filed all of the documents and I was waiting for *** to settle the claim. I tried to contact him by phone several times in January and February but he never returned my calls. I finally was able to reach him March 3, a Friday. He informed me he had computer issues again, with their system, and couldn't file the claim yet. He said he would call me on Monday. I have not heard from him. I paid $80.94 to insure and send the package that has disappeared and expected him to know how to file the claim as the agent for ***. He told me he had never filed a claim before and that my claim is the first. This is unacceptable. I am starting with this complaint to get a resolution.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.