Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was forced to go through Rent Spree to rent a cottage for the duration of a 2-3 month employment contract out of ******** first, everyone on Rent Spree, Furnished Finders, and the cottage owner were very polite and professional. All assured me that while they had others interested in their property, they chose me to rent their property.They proceeded to require access to my entire bank account, as well as other things I considered highly personal, invasive, and unnecessary. I agreed because I really wanted to rent the cottage.I received a copy of my application from Rent Spree, showing a stellar "tenant score" (not to be confused with credit score).For reasons unknown, Rent Spree was taking days to verify my employment. I contacted Rent Spree, the Agent, and the landlord about this (email and text). Not 1 person replied.I followed up with all about the matter, only to finally receive a message that the cottage was rented to someone ******* my opinion, this is unacceptable behavior for so-called professionals at Rent Spree and for a landlord. Why did I pay a $50 fee for this application??? I want my money back!!! Do not trust Rent Spree and its landlords!!!!

  

  Business Response

  Date: 04/22/2025

  We have connected with the customer and successfully resolved their concern to their satisfaction. Should the customer require any further assistance, our team is always available and ready to help. We are committed to ensuring their ongoing satisfaction and addressing any future needs.

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I both got denied from renting a house because this credit score was over 40 points lower than what we actually have. This is absolutely ridiculous and shouldnt be legal. How is this company even operating???

  

  Business Response

  Date: 03/03/2025

  We have contacted ****** ******* and have resolved the concern to his satisfaction. ****** ******* discussed their complaint through email with our Customer Support team on February 27th and 28th. A refund was also issued, and a confirmation email was sent to ****** ******* confirming the refund of both his and his wife's screening fees. To note, the ********** report provided by RentSpree contains only data sent directly from **********. ********** provides a Resident Score that is specifically for tenant screening. ****** ******* is welcome to contact our team anytime if he needs further assistance. We will be more than happy to work with ****** ******* if there are any future concerns.

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RentSpree performed tenant screening for my rental property at ****************************************** via *****************************. RentSpree provided a "verified" applicant whose Employment and Rental History was falsified. References had non working numbers. The company existed, but the tenant never worked there. Additionally, the applicant included fraudulent pay stubs in the application to make it appear as if she qualified for the rental. The breadth of rental court cases against the tenant were also not flagged adequately. As a result, I (as the landlord) am now dealing with destruction of my rental property, failure to pay, and costly court proceedings for eviction.

  

  Business Response

  Date: 02/05/2025

  We have contacted ******* and have resolved the concern to her satisfaction. ******* discussed this over the phone with our Customer Support team on January 28th, 2025 and in follow-up emails on the same day. It was determined that the agent ******* worked with used Zillow for the applicant in question, not RentSpree. ******* is welcome to reach out to our team at any time if she needs further assistance. We will be more than happy to work with ******* if there are any future concerns.
  

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was required to fill out a rental application through Rentspree at cost of ***** which , for an apartment in ***********, only to find out 1. The screen report was basically my credit report which I could get for free it seems like a scam to charge people for something that is free, 2. After paying and submitting the application I was informed the next day that the apartment has already been rented and it was a waste of money. RentSpree did little to ensure that the landlords they work worth actually have open apartments so that applicants are just paying their fee for nothing. 3. After 14 days a person can't even see the report and they have to call the credit company who advises that it's a free report. I am requesting that I be refunded my *****.

  

  Business Response

  Date: 11/06/2024

  We have connected with the customer and successfully resolved their concern to their satisfaction. Should the customer require any further assistance, our team is always available and ready to help. We are committed to ensuring their ongoing satisfaction and addressing any future needs.

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a fee Rentspree claims to supply you with a credit report and score from transunion and thats not what they supply. These are used by people for rental screening.They send what is called a resident score which is completely different and can be off by 10,20,40 points or more. People think this is a credit report and are losing out on rentals because the score is low and inaccurate.False advertising

  

  Business Response

  Date: 06/10/2024

  We have contacted *** and have resolved the concern to her satisfaction. *** discussed this over the phone with our Customer Support team on May 2nd, 2024 and in follow-up emails on the same day. A refund was also issued during that call and confirmation email sent to ***'s email address. Additional follow-*** on May 3rd and May 8th were also sent to ***. To note, the TransUnion report provided by RentSpree contains only data sent directly from **********. TransUnion provides a Resident Score that is specifically for tenant screening. *** is welcome to reach out to our team at any time if she needs further assistance. We will be more than happy to work with *** if there are any future concerns.

• Initial Complaint

  Date:05/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The RentSpree TransUnion "Resident Score" is extremely misleading since it leads owners and property managers to believe it is a credit score when it's not. It's also incorrect as the "reasons" for my lower score actually make no sense. I called to complain and fix what I thought was an error only to find out that this score is made up and is marketing. It falsely hurts my chances as a tenant with a score that is almost 50 points lower than my credit score when I have never had an issue as a renter, never broke a lease or missed a payment and have a near perfect credit score. RentSpree should be forced to show a true credit score alongside their made up score so it paints a truer and fairer picture. I want a refund. I could have just sent a credit score.

  

  Business Response

  Date: 05/13/2024

  We have contacted *********************** and have resolved the concern to her satisfaction. To note, the TransUnion report provided by RentSpree contains only data sent directly from **********. TransUnion provides a Resident Score that is specifically for tenant screening. **** is welcome to reach out to our team at any time if she needs further assistance. We will be more than happy to work with **** if there are any future concerns.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15, 2024 RentSpree charged me $39.99 for a credit check related to an apartment I was applying to. After paying the fee, the credit score RentSpree provided the potential landlord was WRONG -- much lower than my real credit score. Rentspree said my Transunion credit score was 793, when it's actually 835. That is ***42 points lower*** than my actual Transunion score. I am looking at my Transunion credit score history as I type this, and it has not been under 800 in years! Also, my Experian credit score is also 829. I have evidence of both scores, pulled within a week of Rentspree incorrectly saying my score was 793. I have zero late payments in the past ten years. I have zero credit inquires on my report. Less than 1% of my available credit is being used.Related to housing history affecting my score, I've been at the same residence for almost a decade and every rent payment has been made early. I confirmed with my landlord that there have been no surprise negative marks in my history here. There were also no late payments or negative marks against me at my prior residence of five years. Rentspree is also showing only one of my employers, from a place I have not worked in over 25 years! It says my employer was verified in 1998. What even IS this???I told this new landlord that my credit score was 835 and RentSpree made me look like a liar. Thankfully I have evidence that RentSpree's information is FALSE by providing a REAL credit report to the new landlord, not this fake junk report from Rentspree. I want my $39.99 back because this company is charging renters for incorrect information that actually hurts their chances of renting a home.

  

  Business Response

  Date: 05/17/2024

  We have attempted to contact ********* but have been unsuccessful. We have sent additional resources regarding the credit score provided on the TransUnion reports and processed a refund to her original payment method. To note, the TransUnion report provided by RentSpree contains only data sent directly from **********. We do not alter or change the data that is on the TransUnion report, including score factors. ********* is welcome to reach out to our team at any time if she needs further assistance. We will be more than happy to work with ********* if there are any future concerns.

  Customer Answer

  Date: 06/01/2024

   
  Better Business Bureau:
  
  In reference to complaint ID ********, I find that this resolution is satisfactory. One small thing - they are incorrect in saying that I did not respond to them, because I did indeed reply to their email. Not sure what happened there, but I am happy with the refund they provided. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:04/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The information they provide is inaccurate. Its confusing for an agent to look at the information they receive on a potential client when that info is wrong. It doesn't make sense. Why isn't accuracy not included in the price ? I want my moey back. This is not the quality of service that I agreed to pay for.

  

  Business Response

  Date: 04/17/2024

  We have contacted ***************************** and have resolved the concern to her satisfaction as requested in his complaint. To note, the TransUnion report provided by RentSpree contains only data sent directly from **********. TransUnion provides a Resident Score that is specifically for tenant screening. ****** is welcome to reach out to our team at any time if he needs further assistance. We will be more than happy to work with ****** if there are any future concerns.

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 5, 2024 RentSpree has an inaccurate algorithm for qualifying individuals for housing opportunities.The so-called resident score is so much lower than my actual credit score. It doesn't make any sense.I have an over eight hundred credit score and a stable income. And I'd never been denied housing in my life.I want my money back.

  

  Business Response

  Date: 02/27/2024

  We have contacted *********************** and have resolved the concern to his satisfaction as requested in his complaint. To note, the TransUnion report provided by RentSpree contains only data sent directly from TransUnion. TransUnion provides a Resident Score that is specifically for tenant screening. ***** is welcome to reach out to our team at any time if he needs further assistance. We will be more than happy to work with ***** if there are any ***************.

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against RentSpree regarding a significant credit score discrepancy during my recent application for an apartment through their platform. This issue has led to concerns about the accuracy and fairness of their credit reporting services.On September 9, 2023, I applied for an apartment through RentSpree, a platform that facilitates rental applications and background checks. As part of their application process, RentSpree provided a credit score determination. To my astonishment, the credit score they presented was 40 points lower than my Experian credit score, which currently stands at 595.I acknowledge that variations in credit scores can exist due to differences in scoring models and algorithms among credit reporting agencies. However, a 40-point discrepancy is exceptionally significant and potentially affects my housing prospects adversely.In light of this, I am seeking your assistance in addressing this matter with RentSpree. I believe that it is essential to ensure transparency and accuracy in credit reporting, particularly when it affects individuals' access to housing.I kindly request that the BBB investigate this issue and seek clarification from RentSpree regarding the following:1. The methodology and specific factors used by RentSpree to calculate credit scores.2. The reasons behind the substantial variance between my Experian credit score and the score provided by RentSpree for the same application.3. Any inaccuracies in the data or information that *** have contributed to the lower credit score determination through RentSpree.4. Steps that can be taken to rectify this situation and ensure the accuracy of future credit score determinations through RentSpree.RentSpree should be held accountable for providing an accurate and fair representation of credit scores, especially given their impact on housing opportunities. I trust that the BBB will investigate this matter diligently and facilitate a resolution that ensures fairness and transparency in credit reporting through RentSpree.

  

  Business Response

  Date: 09/19/2023

  We have attempted to contact ******************** but have been unsuccessful. We sent additional resources regarding the credit score provided on the TransUnion reports. To note, the TransUnion report provided by RentSpree contains only data sent directly from ********************. We do not alter or change the data that is on the TransUnion report, including score factors. ******************** is welcome to reach out to our team at any time if she needs further assistance. We will be more than happy to work with ******************** if there are any future concerns.