ComplaintsforMountain Valley Sheds
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 30,2022 I started the purchase of a shed with Old Hickory Buildings at the ******* ********** location. I put $4000 down and planned to pay the rest upon delivery. I needed time to prepare the space which the shed would go. I was ready for the shed on February 24, 2023. Several delivery dates were set yet needed to be rescheduled due to driver. My shed finally arrived on May 4, 2023. The driver was warned of a ***** in the grass yet ran over the ***** and broke a piece of wood from the bottom of the shed. He then ************* my shed in the designated space and was ready to leave. I questioned him concerning the leveling of the shed and the fact the shed was broken. He made small of both issues and left.I reported the incident to the company the next day and the driver was to come out and fix the situation. The driver had one excuse after another for not coming out and fixing it in a timely manner. Same as when it came to delivering the shed. I have corresponded with the seller in ******* named ****, the supervisor named ****, the driver ****** and corporate about my concerns and tried to reach a resolution. I was told that the contracted driver, ****** was the one paid for the job. Therefore, he is the only one that is able to fix this problem. Yet ****** just opened a restaurant and doesn't seem to have the time, or always seem to have truck problems. I asked can they please send someone else and they said it needs to be ******. Last I spoke to ****** he was rude and told me I am not their only customer. I do not wish to deal with ****** any longer.I called corporate to tell them my issues and my desire to have the shed picked up because I no longer wish to do business with this company. Corporate has yet to respond. I wish they would pick up their shed and pay back my money. My order # ****** Inventory # WLBX-L8804-****-******-SP I appreciate you taking my complaint and hope to hear from someone soon. Thank you *********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.