ComplaintsforGosch Ford Escondido

• Initial Complaint

  02/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I was told I would receive a rebate on my Van purchase and it was never given. Here are the details:I ordered a ***************************************** Early September of 2021. It was submitted with ****s COPV system that is used to track official orders.In late September or early November 2021 I was notified that my order was Balanced Out' (cancelled since 2021 Model Year Vans were no longer being built). I transferred my order to a 2022 Model Year ********** submitted using the **** COPV system. On Aug 19 2022 I was notified again that my order was Balanced Out' (cancelled since 2022 Model Year Vans were no longer being built). I went down to the dealer again and transferred my order to a 2023 Model Year ********** submitted using the **** COPV system. While there I was told that I would receive a $6,000 Private Offer from **** to account for the price increase between the model years. I went to the dealer Jan 5 2023 when the van arrived to purchase it. During the purchase process I was told it was taking longer to process because they were working the Private Offer. After an extra hour or two of waiting around, I was told that the Private Offer was the cause for the delay and that we could work it out after the purchase. I worked with the dealer in the follow weeks but they said they could not complete the process.

  Business response

  03/17/2023

  Spoke with **** on the phone and followed up with an email. We reviewed how his purchase did not qualify for the rebates from ford.

  Customer response

  03/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  10/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased my 2017 Explorer In May 2020 With just over 20k miles on it. By May 2022 my transmission was going out and Ford refused to help with the repairs due to my vehical being 6k miles over the Warrenty. I was treated poorly by Mr ***** himself and given his attorneys phone number and told to have my attorney contact his. In July 2022 my transmission went completely out. I has to pay over 4k dollars for the repair at ammco Escondido. Now Oct 2022 I get a Customer Satisfaction Program letter stating Ford has extended my warranty by 12 months on the transmission/torque converter. When I called the service dept and spoke with *******, she blatantly lied to me and even forged a document to reflect a repair that I never had done which would make me ineligible for reimbursement, after looking through my records and on car fax I realized she forged the documents and spoke with **** *******, service manager. He had me come down and give him my receipts for the transmission repair and assured me a refund. Now he is claiming Ford will not refund, he will not return calls, texts, or emails ive sent asking for a clearer explanation as to why Ford won't reimburse. I've called customer service 800 number multiple times and get hung up on, treated poorly, and refusal of help. They won't even look up my Vin so they know what we are talking about. I am disappointed in the treatment I've gotten from Ford. They got thier money and could care less about providing customers service after the fact.

  Business response

  11/07/2022

  We have reached out to ******** and spoken with her. We are sad to hear her recollection of event and disagree with her conclusions. ******** had a transmission issue which was not covered under Ford Motor Company due to being over the manufacturer power train warranty expiring at 5 years or 60,000miles whichever comes first. The customer was upset with this and told us they were going to have their lawyer get involved at which point we provided our lawyers contact information. Ford Motor Company has since come out with a transmission extended warranty coverage which stated the extended coverage expired march 31, 2021 (see attachment). Katarina performed her repairs at AMCO on July 22, 2022 and has a letter with a contradictory expiration date of the extended coverage  for January 31, 2023. We have submitted this information to Ford Motor Company and they have a agreed to cover Katarina's repairs of $4,375.11.

  Customer response

  11/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  ******* *********
  
   
  

• Initial Complaint

  10/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 09/21 I took my car in to get cylinder 3 replaced as well as some spark plugs. The week prior I had multiple tests done on my car that all passed aside from the cylinder misfire/overheating. I was promised a 2 day fixed and even let my stuff in my car because it was due back Friday 09/23. Come Friday, they didn’t follow protocol and ended up causing damage and breaking off a spark plug. They tried to get me to pay $300-600 to remove more parts to allow them to fix the issue, to which I fought it because THEY broke it, The manager admitted to their mistake and waived the charge. Since this, they then spend 7 days “trying” to fix it when it was guaranteed next day when they wanted me to pay. No communication. No update. Now I’m over a week with my rental and racking up a bill. Now they are trying to make us pay over $1700 in labor + parts to replace the cylinder head for over 3k (which was apparently 5k but they discounted “to be nice” which only shows me guilt). Now they are refusing to fix my car unless I pay for THEIR mistake. I threatened to file a complaint and now they want $1200 and a signed waiver releasing them from responsibility and to never post a negative review. This only screams guilt. I am a 24 year old college student. I just wanted my car fixed which was only $609. Now I just want my car back. I drove it onto the lot and should drive it off.. i should not have it pay ANY money for something they broke. Now, it has been over 2 weeks and i have over a $1300 rental car bill that they need to cover as well given they promised me a 2 day fix & cue to the rental shortage, Enterprise is not happy that i extended a car they helped me get temporarily. I am heartbroken and stressed. I don’t have this kind of money or time. I just want them to fix their mistake & admit their fault and give me my car back, but i am honestly terrified they are going to mess with my vehicle and cause problems. I refuse to sign a waiver claiming they are guilt free. Please help.

  Business response

  10/07/2022

  Good afternoon,

   

  We disagree with *****'s recollection of events and have sent her a reply to her email on file ([email protected]). Please see attachment 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩