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ComplaintsforServicemaster Restoration by EMT
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/23/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
my great grandmother set up an account with this company for all her great grandchildren years ago. recently i tried to pull my money out for college and they have had me jump though many hoops, filled out pages and pages of paperwork and everytime i call them to try to withdraw my money, they make up another excuse as to why i cant take it out. such as: having me change ownership of the account twice, change beneficiary, they said my social security is invalid and doesnt match the one they have on file even though its been right before, etc.Business response
11/24/2021
Again, another instance of a person being allowed to file a complaint against us when they have the WRONG Company!! Why does this continue to happen?? We are a fire/water disaster restoration company and have nothing to do with investments nor is this our customer. We have never done any work for this customer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.