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Find a Location

Sonrise RV has 1 locations, listed below.

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    Business ProfileforSonrise RV

    Motor Homes

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1931 Don Lee Pl, Escondido, CA 92029
    BBB File Opened:
    1/18/1996
    Years in Business:
    17
    Business Started:
    10/6/2006
    Business Management
    • Mr. Dan Ashforth, Owner
    Contact Information

    Principal

    • Mr. Dan Ashforth, Owner

    Customer Contact

    • Mr. Dan Ashforth, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/23/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On Thursday August 11th 2022, I took the coach into Sonrise RV because the front left-hand slide was not closing properly. After diagnosis I was informed it needed two rollers to support the center of the slide. Sonrise RV charged me 4 and hours at ****** dollars each plus $29.98 each for two rollers. The total was $779.96. Then they changed me an additional two hours at $****** each to adjust four cables to supposedly get the slide to close properly. Total of $320.00. When I picked up the ** and tested the slide it still did not close flush in the rear. The technician said it was the best he could do. On Thursday, December 29th, 2022, I returned with ** the slide as it would not close properly. I was informed by ** over 90 days had lapsed and I would have to pay again. Was charged 1.5 hours at $****** total of $240.00. On February 2nd 2023, I informed JR, I was still having problems with slide not closing properly. Technician examined it and stated that there is nothing he can do. I think that it is unfair that we have spent over $1300.00 and I still have to manually push this slide in. They should have informed me if they were unable to repair the slide.My desired resolution is either a reimbursement of all monies paid for a total of $1339.96 or to have Sonrise RV fix the ** slide that was never fixed properly.

    Customer Reviews

    0 Customer Reviews

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