Business ProfileforAcuity Eye Group- Escondido

I have been trying to get a refund from a clinic visit, and eyewear, based on one clinic visit in November 2022. The Escondido office used insurance information they found online that was not my correct active insurance at the time, hence this problem. They submitted a claim to the wrong insurance company. This is why I was told I needed to pay an office visit copay, and for eyeglasses, that my active insurance at that time would have covered. ******* (the supervisor of the clinic) has been the only person who has tried to help me. She told me I paid $170 out of pocket for eyeglasses in Jan 2023. ******* is in the process of helping me get a refund for the $49 office copay (of which I should have paid zero dollars). I have spoken to every member of the billing department, and the management team/billing department, over the course of the last year. ******* has emailed *******, the field office manager, about my issue 6 TIMES, she has gotten no response. I have spoken to numerous billing representatives, ***, ***, ***, *****, etc. NONE of them have returned my call, in a year. I cannot speak to a manager directly. I have been given every excuse there is. I was told she has no office, no office phone number. She is not in the office. She's having a family emergency. I was told they cannot transfer a call to a manager, because their phone system does not allow it. I was told my issue was still 'being researched' (after a year). I was even told by ***** (in the billing office) that this was My fault because i wasn't 'proactive enough' when I checked in for my appointment. The business office has made it Impossible to reach anyone to get any resolution. After over a year, I am fed up. The lack of service, the lies, the disrespect, and their business tactics put in place designed to Not have to deal with a patient/client issue, is deplorable. My chart # at this clinic is: ****************.************************* Date of birth 3/22/60.