Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Sentinel Hydrosolutions LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSentinel Hydrosolutions LLC

            Plumbing Fixtures

            Contact Information

            1305 Simpson Way #E

            Escondido, CA 92029

            Visit Website
            Email this Business
            (866) 410-1134

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1305 Simpson Way #E, Escondido, CA 92029
            Email this Business
            BBB File Opened:
            1/15/2009
            Years in Business:
            18
            Business Started:
            12/20/2005
            Business Incorporated:
            12/20/2005
            Type of Entity:
            Limited Liability Company (LLC)
            Additional Contact Information

            Fax Numbers

            • (760) 884-8310
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/03/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchased a Sentinel H2O System on about 12/22/15 from Sentinel Hydrosolutions, with a TenYear Warrantee, and installed by Pacific Rim Mechanical. (*******), paid for by Credit Card, over the phone at that time. In the beginning the reduction in particulate matter or ppm was significant at our kitchen tap, since this was a whole house filtration unit.Over the years this filtration has gone down and in 2019 I left message to see if they would service the unit . No response . In 2020 I emailed them of my concerns and again in 2021 with a eMail in December ,with no one coming to look at the Unit. In January 2022, I did get an attachment on how to reset the time and day of the unit recharging sequence but No- were going to come out and look at it or test its filtration status.. This is what I need help with getting them to do...Can you Help,************************* 2/3/2022

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Stewart Y

            12/16/2021

            I purchased the H20 water system from Sentinel Hydrosolutions , in 2016,for my Home at *************************************************************.Over the years i have called to see if, they would service the Unit or verify if it is filtering the water properly. I have asked them how to change the day and time,,just recently of the unit to go off or recharge. Only once they sent a text to Read some instructions. In November I eMailed them , then called them on 12/13/21 to get a call back, leaving a message.They obviously have poor or nonexistent customer service.Not sure this unit is still filtering our water, although they said it has a 10 year warranty and would last 10 years.Thank you,************************* 12/16/21

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.