ComplaintsforTwistedAllure
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I place a order Feb 7 n have not received my order. I have the tracking *** number **********************. It has not left the factory yet since placing order It is March the 11. Sent them two emails they have not got back in contact with me. My order number is *****Initial Complaint
02/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered $179 of products from Twisted Allure on January 30th. I still have not only not received them, but the company rarely answers emails. Their website says my order was fulfilled on February 7th, but they haven't even shipped it yet. They created a shipping label and that's it. The tracking number shows that the post office hasn't received it. Instead of making good on my order and shipping another one out, they are holding steadfast to blaming the post office and telling me their fulfillment department will get back to me. That was a few weeks ago. ********* silence. This is fraud as they already have my money. I want the products I ordered or my money back. My order is #*****Initial Complaint
11/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased an 80 dollar order over a week ago (11 days). The order was supposed to arrive yesterday but it wasn't. I have checked online and the order has not even been fulfilled yet. The biggest problem is that I have sent out various different messages and emails trying to get in contact with them to get any information at all about my order and have not received any response from them.I checked their social media and according to the comments I am not alone, they are ignoring their customers and not giving out any information on orders. At this point I would like to request a cancellation of the subscription and a refund for the purchase, but I am unsure how I am even going to accomplish that since they won't respond to anyone and keep taking their money.Initial Complaint
07/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed one order and received it, no problem. Placed a 2nd order (and larger) the same day I received the 1st order since I loved the product so much. *** either lost the package or delivered to the wrong address. I filed a claim with them. They investigated it and called it a loss and told me to reach out the merchant, TwistedAllure, for next steps. It has been 2 weeks since I have reached out for next steps. They were busy with a summer product launch so they blew me off. I reached out again after the launch hoping to get assistance and it's been crickets. I reached out multiple times via email and also over social media. It looks like this business owner claps back at comments on here so let me full assure you that I am not filing this compliant in haste. I have given them plenty of time to do the right thing by resending my package or refunding me but it seems like they don't make customer service a priority. Which is a huge bummer because these are great products! Bad customer service!! No problem resolution whatsoever!! Lame.Initial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid 400 dollars and was told my package would arrive within 5 days.... 10 days later I still hadnt got my package then after paying 80 dollars for delivery was expected to pay ******************************************************************************************************************************************* that twisted hadnt been in contact with them I asked for a discount and they didnt even offer any super unprofessional companyInitial Complaint
07/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ive contacted her through email twice and social media multiple times along with my girlfriend and have not gotten a response back on anything. I contacted her through a tik tok and asked if she responds to emails and she said yes and then never responded to my email its now been over a week. I have resent the same email to her and still have not gotten a response back. I have also ordered from her before regarding the shipping issue of why I paid for faster shipping and didnt receive faster shipping and still have not gotten a response back on that for like three months . I received my package and some of the items are perfectly fine but some were half full and destroyed. I also paid for faster shipping and did not receive faster shipping so I dont understand why I wouldve paid for it if it came in the same amount of time as a The cheaper shipping. I love supporting small businesses but I have never had an issue like this in the past and I always order gifts from small businesses.Business response
07/22/2022
Customer did not allow ample time for our **************** to respond before filing a complaint. She emailed on a Sunday 7/10/22 and filed her complaint shortly there after on 7/10/22. Our business hours are Mon-Friday 10-6:00pm Pst. The customer was contacted and issued a refund for the item.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.