ComplaintsforSunshine Water Systems & More
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Complaint Details
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Initial Complaint
10/17/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Company lacks customer service skills. Very antiquated business practices that dont make it easy for the customer to use their services. Then they harass and threaten you to adjust to their 90s ways of doing business. They have lied to me on many counts. I have damages to my home that are unresolved yet they wish to continue to harass me over a $96 past due bill. The company as a whole needs to get in both business practices and in how to treat their customers.Initial Complaint
05/30/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I did business for about 10 months with Sunshine/Rayne until I found out they were billing me for tank exchange services that they had stopped providing 2 months earlier (without notification). After multiple written and verbal requests, they finally agreed to compensate me...it definitely appeared to be challenge for them even though they were the ones who broke our 2-year contract. Additionally, other issues were discovered that they were unwilling to resolve.1. Unauthorized monthly charges. The contract didn't allow for increases, but that didn't appear to stop them. What kind of response do you think I received from Sunshine/***** when I asked them about it?........crickets. Be sure and check your contract and monthly bill, because I'm sure I wasn't the only one (already talked to another Rayne customer who had the same issue). I suggested Sunshine/***** have a third party firm audit their billing practices and compensate those who have been fraudulently billed. You can imagine the response I received.2. Contracts: There was a $200.00 cancellation fee if I broke the contract.......but it only applies to the customer. They apparently can break the contract when it's inconvenient for them to continue service to your area. If you do sign a contract with them, make sure they are willing to compensate you $200.00 if THEY break the contract. 3. An apology.....they just couldn't say "I'm sorry". All the correspondence from Sunshine/***** were excuses as to why their company had so many challenges. I assume they were afraid that those 2 words would be an admission of liability....maybe proud people struggle with admission of faults. In either case, my experience has been that people who can't say "I'm sorry" when a mistake is made are the same ones who have something to hide or are most likely to repeat the same mistake again.4. Concern that ******** (parent company) is aware of the one-sided contract cancellation fees as well as increase in monthly charges without contractual authorization. I did notify them without a response as of yet.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.