Business ProfileforBest Buy Insurance
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 12237 Richfield Dr, Etiwanda, CA 91739-8912
- BBB File Opened:
- 3/10/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 0M95184 for this business, issued by California Department of Insurance
These agencies may include:
California Department of Insurance
300 S. Springs St, South Tower
Los Angeles CA 90013
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company is refusing to issue a refund for an insurance policy that was started and canceled in the same day. I paid $452.88 to start an auto insurance policy with one of their agents, ******* **********, who is an employee of breanna's insurance services based in Ontario CA. I was not Informed by ******* that $400 of that was not part of the policy until after he ran my payment. Only $52.88 went to the policy, the other $400 was part of a commission that was to go Ignacio. The Insurance provider, ********* Insurance has issued a refund for the $52.88 None of that was explained to me BEFORE he took my payment. I called back at least 10 times to speak with ******* about this and he would not take my calls. I left a voicemail that was not returned. I sent an email. I keft a voicmail for ******* L., his supervisor, and no one returned my calls or emails. I called the next day and spoke with ******* who said he would talk to ******* and call me back in an hour. Again, no one returned my calls. When i called ******* back an hour and a half later he said ******* was supposed to call me. After being in hild for 40 minutes i was hung up on so i called back and got hung up on again. 3 times this happened, before ******* got in the phone to tell me he would not refund my money and our phine calls were rexordered so disputing the charhe would do me no good. I Would just like to have my money refunded. There was lack of communication, and explaination about what I was actually being charged for. In the documents you can see the time stamp on the receipt as well as the time that the forms were sent via email buy the underwriter, **** ******. ******* says that our conversation was recorded, so you'll be able to get that from him. This policy was canceled on the same day it originated, and there is no documentation that this fee is non refundable.
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Patti S
09/11/2023
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