ComplaintsforTrippyStore.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 25 blacklight posters and only received 7. No further deliveries, no refunds, no response to my inquiries about my order.Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a product and it has not been delivered. The only status update was that it was taking longer to ship. I emailed and called multiple times. Finally with simply wanting a refund or where my order is. No shipping information has been given and no calls have been returned.Customer response
06/12/2024
The item has came delivered as of yesterday i will consider this resolved (Taken indication by BBB rep R.T)Initial Complaint
05/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello good day Im filing a complaint against this company because on 5/8/2024 I purchased 2 posters from this company and havent received them also Ive only received a message stating that its in processing Ive made several calls and emails with no response the website says its takes 1-8 days its been 8 days already and I WANT MY REFUND back ASAP !!Initial Complaint
05/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 4/19/24 I ordered a poster, caption said 1-5 business days to ship. After 5 business days I got an e-mail stating it would take 5-8 business days to ship. On the 8th business day I got an e-mail stating order is still delayed (no reason) and gave me a selection of items that ship 1-5 business days. I e-mailed back asking for the reason for the delay. No response, that was another 6 business days ago. Its now 5/8/24 and can get no response from business.Initial Complaint
04/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a glow in the dark tapestry from Trippy Store on 3/30/24, they charged my card on 4/1/24 and it has not yet shipped. Requests for updates have gone unanswered. Today I researched their reviews and most are negative with people either not receiving the items they ordered or receiving them months later. I want the item but I am not confident they aren't scamming me. I just want my money back or the item delivered.Initial Complaint
02/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 2 posters almost 3 weeks ago (on 1/26/24) and I reached out on 1/31 after no updates. I was told the items were still "in process"... although my money was taken immediately and the items were available to order on the site as if they were in stock. I then received an email on 2/6 stating "my items are taking longer to ship than typical. You'll have the option to WAIT for your item to ship OR choose a replacement"... Here were are, now on 2/14 and still no updates about my order although money was taken as soon as I clicked the order button. I am not the only one who has had issues with this company. Several others on "trustpilot.com" reviews have similar stories to mine. This site is ripping people off and taking our money without giving us our products.Initial Complaint
12/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a wall tapestry for my niece for Christmas, I placed the order on December 18,2023. Order#*****. The Trippy Store still hasnt shipped the tapestry and now they are saying that its taking an unusually long time to ship that particular item they ask if I wanted to choose a different item. I do not want a different item! They were quick to take my money but dont seem too concerned to fill the order. I would never order from them again and I think that their business practices are terrible. I tried to email them today at their help email and when I hit send it doesnt even send the message? Maybe you can get a better response out of this company.Initial Complaint
11/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
They never delivered anything. They created a fake label almost a month after I ordered everything and claimed part of it was delivered on Tuesday but nothing was ever delivered. I filed a complaint with *** and *** had my address as the address of the business I was ordering posters from for my son. They are a 100% scam. I worked my entire life to save to buy a house for myself and my son. We finally have a house and he chose this companys posters to decorate his first real room. These people should be ashamed of themselves.Initial Complaint
09/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Its been 2 weeks since placing my order with this business. I have not heard anything in regards to my order. Ive been reaching out through email. The phone is going straight voicemail and none of my calls have been returned. This is horrible customer service.Order #: ***** Order date: 9/4/23 Order amount: $71.77, 5 postersInitial Complaint
02/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered from them. I spastically if they delivered to ********. They said yes, many times. The also added ***** for shipping. After it was sent to my state I was told I had to pay ****** insurance which will be returned to me upon delivery. Paid the 100. Then was told I had to pay 100 to customs. Couldnt believe it. I refused, Ive been blocked. The emails that was given to me was nonexistent. I was a trusting fool. Im out ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
14 total complaints in the last 3 years.
10 complaints closed in the last 12 months.