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ComplaintsforRentor
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company took $ for credit reports from both my daughter and myself and then never offered ** an apartment no matter how many times I said I was interested or adjusted which apartment I'd accept. I believe they do not have apartments to rent at all.Business response
05/15/2023
Good Day,
I am writing to you today in response to your recent statement that you believe we do not have units to rent. I want to assure you that this is not the case. We have a wide variety of properties available for rent, and we are always looking for new tenants.
I understand your frustration that you applied for a rental, but were never offered a unit to rent. I have checked our records, and I see that your application fees have been refunded.
I would like to invite you to come and visit any of our properties that you are interested in. We would be happy to give you a tour and answer any questions you have.
We are committed to providing our tenants with a positive rental experience. We hope that you will give ** another chance to earn your business.
Sincerely,
**************************
Rentor
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.