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ComplaintsforParker & Son, Inc.
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Complaint Details
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Initial Complaint
07/27/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I called for my old ** to be serviced last July. A guy came, basically said my ** was old and inefficient. Got a new **. The day the ** was installed, my house didnt cool down one bit. Had parker and sons out again, they said the problem was air leaking from my swamp cooler and they had to replace a part on it, they acted like they were doing me a favor because it was an issue with the swamp cooler but as a courtesy would take care of it. House cooled bearable after that. This summer comes around and my house is sitting around ***** depending on the outside temperature while CONSTANTLY pumping the **. House doesnt cool to 75 until after 10pm. I call parker & sons. A tech comes out on a day I took off work for him to come and says he doesnt know how to fix it they need to send someone else out. They send someone out on my only day off, this past Sunday. He says they meant to send someone from install out, not servicing and he cant do anything. They sent the wrong person out because what needs to be done is re doing the duct work, turns out the issue was that they messed up during the installation last year so the duct work connecting to the ** is connected to the swamp cooler when it is supposed to be blocked. So every time I have had my ** on since last July, my air has been simultaneously leaking out of my swamp cooler due to their improper installation. Hence why it takes my ** being on non stop to not even cool below 78 during the day. So a year of uncomfortable temperatures, s**** **** no one being able to figure out the issue, waiting, requesting off work, buying all new windows to help when the issue all the along was their improper installation. They are coming this week to redo the duct work, but making this enormous of a s**** up right isnt just fixing what I already paid $10,000 for last year to be done now. They need to compensate me for the work I paid for not being done properly, uncomfortable temperatures, inconveniences, ** being on non stop.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.