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ComplaintsforCrystal Springs Bottled Water
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Crystal Springs water repeatedly failed to deliver water, but continued to **** us for water delivery. They let us know the soonest they could deliver would be 10/15/2021. We discontinued service on 10/11 at which time they said they could send a van to pick up the cooler and empty bottles the next day. They also said they could not reverse charges as our credit card had not billed. I received a statement saying the credit card was billed on 10/5/2021. We signed up for their services at ******* who is also investigating and has not been able to resolve or get us water shipped. I forwarded the string of emails to ****** where she denied she was sending drivers with a van but herself in a ***** Civic. Clearly disputing her prior email to us. I am attaching the water ****, a string of messages between my wife and the company on Messenger. Their ******** page is loaded with other angry customers. Cannot attach email string as format not accepted, but would be glad to forward if needed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.