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ComplaintsforMuslim Comfort
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
******* ordered late December. Blanket is falling apart. Contacted the company. After going back and forth many times, they agreed to take the item back two weeks after 30 day return window. I selected an option for a refund to original payment. I sent the item back then was sent an email saying my gift card was ready. Never once was I told refund would be in a gift card. In fact, I was given the option to select refund to original payment. This is a bait and switch. When I inquired more, I was contacted by the owner. She got very aggressive with me, called me a bully, and sent me harassing texts.Customer response
02/28/2024
**************
www.Muslincomfort.com
Business response
03/07/2024
Customer reached out after the ****** return/exchange window closed wanting to return a used blanket that allegedly had pulls (which if they occur go back to normal after washing). Pictures provided by the customer did not demonstrate any visible defect in the blanket. When discussing the exchange, it became evident that what the customer really wanted was a different color.
As a 1-time courtesy, the customer was granted an exchange (Muslin ******************** even paid the extra shipping) and was issued store credit accordingly per her agreement with customer service. However, when the customer was granted access to the returns platform to process the exchange (as had been agreed upon see emails) the customer then tried to back-door the agreement to get a full refund, but it was quickly discovered. The customer became irate and began harassing our customer service agent, at which point our owner contacted the customer directly. The customer began threatening the owner with filing this complaint, but the owner is an attorney, indicated such to the customer, and informed the customer that her threats constituted bullying and harassment.
In sum, the customer asked for an exchange after the exchange window closed. Muslin Comfort granted her request as a 1-time courtesy and it was agreed that store credit would be issued. She received her store credit.The customer was given what she wanted!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.