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Find a Location

Prime Air Solutions has 1 locations, listed below.

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    Business ProfileforPrime Air Solutions

    Appliance Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/21/2021

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Prime Appliance Repair, Inc. offers appliances for purchase and appliance repair. 

    Business Details

    Location of This Business
    Fair Oaks, CA 95628-2771
    BBB File Opened:
    5/15/2020
    Years in Business:
    5
    Business Started:
    11/28/2018
    Business Incorporated:
    11/28/2018
    Accredited Since:
    1/21/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 1090002 for this business, issued by Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation. The expiration date of this license is 4/30/2024.

    These agencies may include:

    Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

    4244 S Market Ct Ste D

    Sacramento CA 95834

    (916) 999-2041

    http://www.bhfti.ca.gov/

    Type of Entity:
    Corporation
    Business Management
    • Mr. Atanas Zainalov, Owner
    Contact Information

    Principal

    • Mr. Atanas Zainalov, Owner

    Customer Contact

    • Mr. Atanas Zainalov, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I requested a service call from Prime Appliance Repair and asked for a call from *********** man before attending at my house as I was trying to get same day service. This morning I arrived home and found a service person on my porch. He had not called before leaving as requested. He told me he could not leave until he was paid or authorized to leave. I contacted the office and the attendant acknowledged he had made a mistake and had not noted the call was required. Nonetheless he told me I would be billed for the service call. The person never came into my home or examined my appliance. I was not told that if they showed up my house anyway, K would be improperly billed. This seems like a scam tactic to me and the consequences are collections for a service not provided and an error made by the attendant. Please can you help?
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dave S

    2 stars

    01/09/2023

    My dishwasher wasnt fully washing dishes, so I found these guys online. A guy showed up at my house the same day in a coup sedan, not a work van, with a bag of tools in the trunk. He seemed to know what he was doing so I let him work on my dishwasher. He told me he needed to replace the motherboard for what he quoted around $500 bucks Including tax. Although once he installed the new motherboard the dishwasher still didnt work. He claimed that it must actually be the display/controls, but that the part was unavailable and even if it was available it would be another $300 bucks.So in the end he was unable to fix my dishwasher. I still had to pay about $125 for the service call, but my dishwasher was still broken, so I bought a new one at ******** Appliance Source on *********. In general the technician seemed knowledgeable, but he was unable to fix my dishwasher and I question if he actually knew what was wrong with it or was just going to replace parts until it started working again. I also didnt like that he showed up in his personal vehicle and not a service van. This is just my experience. Im sure they have fixed many peoples appliance problems and that is a huge relief when your appliances break down, but they didnt fix mine, and I feel like I paid an extra $125 bucks for a service call before I bought my new dishwasher. *************************

    Local BBB

    BBB of Northeast California

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