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Complaint Details
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Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This year I purchased a total of four Giant bikes from Bobs shop. One of my ***************** E+ 2 has had a motor error and shuts off randomly when riding. Initially, Bobs/Giant wanted to install a battery shim which took over a month to arrive. While waiting for the shim, I purchased another battery, 800Wh, in the hopes that the shim would solve all my problems. Unfortunately, the shim made no difference. Next, Bobs/Giant said my battery was bad. That didnt make sense to me since I purchased two e-bikes from their shop, and the other bike works fine with either battery. ***** relayed this information to the Giant rep, but they ignored it and forced us to RMA both 625Wh batteries. While waiting for the **** the 800Wh battery arrived, and I still got the motor error. Its been almost two weeks since reporting this to Giant, and ***** has still not heard anything back from Giant. I couldnt re-sell this bike in this condition without someone insisting on a refund, and that would be a reasonable expectation. I think at this point, it would be best if Bobs considered doing whatever it takes to make this right. I want to be a Bobs customer, but I am starting to feel like a fool for allowing them to drag this out for so long.
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Contact Information
9920 Fair Oaks Blvd
Fair Oaks, CA 95628-7416
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.